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ljohncyr
June 28, 2023
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Disconnect and Reconnect a bank account

  • June 28, 2023
  • 1 reply
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Due to connection problems with our Huntington bank account, we disconnected and reconnected the account to get latest updates.   But now the Banking page shows all transactions back to March and the Chart of Accounts for this account just has 1 entry with the current balance.  It previously had all transactions from January and every month through May had been reconciled.  It is like I lost all work I have done from January thru mid-June.

 

What do I need to do?

John

Best answer by ReymondO

Think I have it.  Thank you so much.  I am still learning but getting there!


Hey there, @ljohncyr.

 

I'm glad that the steps provided by my colleague were able to help you reactivate your accounts in QuickBooks.

 

In case you have any other concerns, please share them in QuickBooks Community. We're always here to help. Have a good one.

1 reply

JoesemM
JoesemM
June 28, 2023

Thanks for joining the Community space, @ljohncyr. I'd be glad to help sort out your bank transactions so they'll show correctly in your bank accounts. I'll also share insights about disconnecting and reconnecting bank accounts in QuickBooks.

 

Once you disconnect an account, QuickBooks deletes transactions that need to be categorized in the For Review tab and not the categorized/reconciled transactions. While reconnecting, some banks let you download the last 90 days of transactions. 

 

In your case, this might be the reason why it shows all your transactions after reconnecting them. Then, we can review your bank register, reconciliation reports without discrepancies, and the balances are correct for the missing transactions that you've mentioned.

 

To pull up your bank register, follow the steps below and use the filter tool to find them:

 

  1. Go to the Gear icon and select Chart of Accounts.
  2. Find the account register you want to review.
  3. Click View register from the Actions column.
  4. From the Filter tool, modify the date range and hit Apply.

 

You may also run your previous reconciliation reports. These reports will show you if there are any transactions altered or deleted.

 

  1. Go to Reports.
  2. Type Reconciliation Report in the Find report by name search bar and select it.
  3. Pick the Account for the reconciliation report you want to view.
  4. From the Report period dropdown arrow, choose the reconcile period.
  5. Click View Report.
  6. If there are any changes made, they'll show under the Reconciliation Change Report.

 

These resources also provide more details that are surely helpful in locating entries:

 

 

Then, you can exclude the bank transactions that are already recorded to avoid duplicates in your bank register. For detailed instructions, see this article: Exclude a bank transaction you downloaded into QuickBooks Online.

 

Please let us know if you have additional questions about uploading transactions or any QuickBooks-related concerns. I'm always here to lend a hand. Stay safe and well.

L
ljohncyrAuthor
June 29, 2023

Thank you for the quick response.    The previous account was called 'Operational Expenses'.  I had reconciled that account every month since January.   That account was disconnected and reconnected.   When I go to the Chart of Accounts for 'Operational Expenses', there is only 1 entry - the current balance (for all dates).  I went to the Reports as you explained and searched on Reconciliation Reports. When I select the 'Operational Expenses' account, it states that there are no reconciliation reports.  It's like the history from this account is gone.

 

Any other ideas?

John

AlcaeusF
AlcaeusF
June 29, 2023

Hello there, ljohncyr.

 

Thanks for getting back to us and following the steps shared by my colleague. I'm here to help ensure you can see your previous transactions in QuickBooks Online (QBO).

 

If you didn't categorize transactions into specific accounts, QBO may put them into the Uncategorized Income or Uncategorized Expense account after reconnecting your bank. Your missing transaction may be there. To check these accounts:

 

Here's how:

 

  1. Go back to the Chart of Accounts (COA).
  2. Look for the Uncategorized Income or Uncategorized Expense account.
  3. Click Run report.
  4. Look for the missing transactions on the report.

 

For more information about finding missing bank transactions in QBO, please check out this article: What to do if you can’t find downloaded transactions in QuickBooks Online. To move transactions out of the Uncategorized Income or Uncategorized Expense accounts, follow these steps to unmatch and move them.

 

If the transactions are still missing, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses. Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).
  •  Ctrl + Shift + P (Microsoft Edge)

 

Once logged in, go back to the account to double-check. If they're showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

If the results are still the same, you can manually download the missing transactions as a workaround. For the detailed steps on how to do it, refer to this article: Manually upload transactions into QuickBooks Online.

 

Moreover, I'm adding this article that tackles reconciliation to ensure your account is balanced and accurate: Reconcile an account in QuickBooks Online.

 

Please leave a comment below if you have more questions about this or anything else. I'm more than willing to assist. Stay safe.

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