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H
HCM11
April 6, 2025
Question

Do other users have a problem with QB Time user - it tries to clock out and then goes to the login screen. We have to close the app and re-open it again for it to work

  • April 6, 2025
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

J
JeveeAdvin__la
April 6, 2025

Hi there, HCM11.

 

I appreciate your effort in maintaining your account login. We can try to clear your browser cache and cookies when using QuickBooks Time. Let's work on this together, so you can swiftly return to your tasks and business operations. 

 

First, let’s start with basic browser troubleshooting to pinpoint the issue. This will not only help determine the problem but also enhance the overall performance of your browser. Afterwards, restart your browser. Following that, attempt to log in to your account using a private browser.

 

You can use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you can successfully log on to the private browser, go back to the regular browser and clear your browser's cache. Otherwise, you can use another supported browser.

 

To thoroughly understand how to clear your browser cache and Intuit-specific cookies for resolving issues swiftly, refer to this guide: Clear cache and cookies to fix issues when using QuickBooks Online.

 

We can also check this resource to know how to generate and utilize the payroll report in QuickBooks Time: Run and use the payroll report for QuickBooks Time.

 

Should you have any further inquiries regarding QB Time, please don't hesitate to reach out. We are more than willing to offer our assistance. Have a nice day ahead.

H
HCM11Author
April 8, 2025

Hello-

 

This is a problem with the kiosk which is an ipad - Have you seen this issue in the past? - I need t o have this cleaned up as this is a big issue for our business that shouldn't be occurring.

B
BabyB
April 8, 2025

I appreciate your reply to the thread and sharing additional details about your concern, HCM11. I'll provide insights as to why this occurs and help with keeping it from happening.

 

QuickBooks Time has a timeout feature that automatically logs you out after the maximum hours allotted to your account. This feature prevents unauthorized persons from accessing your data every time you're away from your device.

 

With this, you have to change how many seconds must pass before the kiosk automatically signs out your team member. Here's how:

 

  1. In QuickBooks Time, select Feature Add-ons, then Time Kiosk.
  2. Adjust the time, in seconds, in the Inactivity timer duration.

 

Then, ensure your app is updated by going to the App Store and updating it from there to access new features and security patches.

 

Lastly, manage employee timesheets effectively by following the guidelines in this article: Approve, unapprove, and reject timesheets for QuickBooks Time.

 

I'm here to support you with any further questions about QuickBooks Time features. Just leave a reply below.

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