Does any human work for intuit or do I need to cancel the service?

We'd really to provide the help that you need with QuickBooks, randy44.

Can you also share more details about your concern? I might have an article that can resolve your concern or route you to a link that can answer your question. Other members of the forum or QuickBooks experts can also see your question. They can jump in and share troubleshooting steps and recommendation as well. 

If it's something that requires checking on your account, please contact our chat or phone support team. Let me share these steps on how you can reach out to them: 

1. Click Help in the upper right-hand corner of QBO.
2. Look for Talk to a human and click on it. 
3. Type in "support" or "contact support" again and press Enter.
4. Click I still need a human.
5. Select Get help from a human.
6. Choose between Chat with us or Have us call you. 

Aside from that, you can check out this link where you can access some of our commonly use Help articles for QuickBooks Online: https://quickbooks.intuit.com/learn-support/custom/page/page-id/GettingStartedWithQuickbooks.

Please don't hesitate to reply below to share more details. The Community is always here if you need anything else.