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February 23, 2021
Question

Does any one know how i can reach a live person for Quick books online

  • February 23, 2021
  • 2 replies
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2 replies

Angelyn_T
February 23, 2021

Hi there, @bookkeepingsavvy.

 

We have a new way of connecting to our live support by setting a scheduled callback or messaging an agent through your QuickBooks Online account. I can guide you with the process.

 

  1. Open your QuickBooks Online account, then go to the (?) Help icon.
  2. Choose the Talk to a human option (then type it again when prompted).
  3. When asked by the bot, enter a short description of your concern.
  4. Select I still need a human.
  5. Proceed with Contact us.
  6. Click Let’s talk, then choose either Get a call or Start messaging

 

If you had the old Help menu interface, you can follow these steps:

 

  1. Select Contact Us from the Help menu.
  2. Type in a short description of your concern under the What can we help you with box.
  3. Proceed with the Let's talk button.
  4. Select either Start messaging or Get a call button.

 

For the support's business hours, I encourage checking out the details from this link.

 

On the other hand, it would be my pleasure to know your issue or concern. This way, I can address it for you here on the Community forum.

 

For additional resources while working with QuickBooks in the future, you can skim through the topics from our help articles. Here's the link: Find QuickBooks help articles, Community discussions with other QuickBooks users, video tutorials and more for QBO.

 

Please let me know how else I can help you with QuickBooks or connecting with a live representative. I'm always here to help. Have a good one!

February 23, 2021