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September 26, 2024
Question

Does anyone know why my product descriptions have lost all normal formatting and how to fix it? Like, at least get it to return AFTER a word instead of in the middle?

  • September 26, 2024
  • 1 reply
  • 0 views
I've had the same product (service) descriptions saved and have used them hundreds of times for both estimates and invoices.  Today, I noticed that QBO has forgotten how to format this content and is starting a new line in the text block in the wrong places, creating "orphaned" letters on the previous line and nonsensical remainder words at the beginning of the next line.  Truly, it has made all of these important descriptions illegible to the would-be customers.  (In other words, makes our company look very unprofessional sending this word salad out in estimates).  Help!

1 reply

September 26, 2024

Hi there, Mike. I can see how impacting this is on your business. Let's perform some troubleshooting steps to ensure your product description formatting is correct.

 

Before that, I'd appreciate it if you could provide a screenshot of the incorrect formatting in your invoices and estimates. Any additional information you can provide would be greatly appreciated.

 

Sometimes, browser cache and cookies can interfere with how information is displayed in QuickBooks Online (QBO). Clearing your browser's cache and cookies can often resolve unexpected behavior.

 

Here are the key shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If this resolves the issue, return to your regular browser and clear your browsing history to start fresh. If not, you can use a different supported browser.

 

Furthermore, you can easily personalize your salessforms to reflect your brand's identity and accurately record invoice payments to keep your finances up-to-date.

 

Comment on this post if you still have concerns about managing your salesforms. I'll be available to help you in any way I can.