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lisa_costa
June 17, 2022
Question

DoorDash integration with Square and passing data to Quickbooks fails due to tax rates

  • June 17, 2022
  • 2 replies
  • 0 views
Hello, We use Square at our ice cream shop and have DoorDash integrated with Square.  We use Commerce Sync to pass data from Square to QuickBooks.  All of the sales tax information passed to QB flawlessly before we added DoorDash.  When we added DoorDash, all of the DoorDash transactions come with a new tax called "DoorDash Tax" in Square.  It's the same rate as our Square tax rate, but it records it as a separate tax rate.  This caused the integration to fail, as QuickBooks Online cannot handle multiple tax rates, at least that's what CommerceSync said. Now I have to manually add sales tax for all my Square transactions as a journal entry.  Has anyone else solved this problem more elegantly?

2 replies

KlentB
KlentB
June 17, 2022

Hi there. lisa_costa.

 

I know how convenient to have those transactions accurately imported into the program. This way, you don't have to manually enter the sales tax.

 

Commerce Sync controls how the data is sent and received by QuickBooks Online. To ensure that this will be taken care of, I'd recommend contacting their support. They'll be able to review your integration and advise you on handling the sales tax. You can get their contact information here: Square by Commerce Sync.

 

For more tips and resources in managing your sales tax in QuickBooks Online, you can check out some topics from this page: Sales tax help articles.


Fill me in if you have any other concerns or follow-up questions. Have a good one.

L
lisa_costaAuthor
June 19, 2022

CommerceSync said that the problem is on QuickBooks end, unable to accept multiple sales tax rates. Is this true?

JessT
JessT
June 19, 2022

Hi Lisa!

 

Yes, that is correct. With Automated Sales Tax in place, QBO only supports one tax code on a transaction.

 

If there's anything that you need help with, feel free to go back to this thread. Take care and have a good one!

Fiat Lux - ASIA
Fiat Lux - ASIA
June 18, 2022

@lisa_costa 

You should explore another connector to replace Commerce Sync.

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