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A
ametz1201
May 20, 2024
Question

drop down menus not working

  • May 20, 2024
  • 27 replies
  • 0 views

My drop down menus are not working in QBO.  I can't make an invoice for a customer because there isn't working or for the product/services in the body of the invoice.  Also I went to match a check that came from my bank and when I clicked on it the vendor is not showing up at the top left and the bank name next to it.  How does this get fixed?

    27 replies

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    M
    MKB
    May 20, 2024

    i am having the same issue, can not do anything right now....

      D
      danielsonoil
      May 20, 2024

      Same issues for me. Cannot accomplish anything. Will be looking into other software options this year. 

        M
        Mercedes is pulling her hair o
        May 20, 2024

        I believe things are back up.

          K
          KarlW_30
          May 20, 2024

          I just checked on my end and it appears to be fixed for me as well.

            K
            KayePe
            May 20, 2024

            Hello, everyone.


            Please note that there's an ongoing investigation of the issue you have mentioned. Rest assured; our product engineers are now working on a fix.


            While our product engineers are working to fix this as soon as possible, I recommend contacting our Online Team support to be listed as one of the affected users. Once added, you'll be notified via email when there's an update on this issue. Here's how:
             

            1. In your QuickBooks, click Help (?).
            2. Select either of these tabs:
            • Assistant tab and select Talk to a human.
            • Search tab and click on Contact Us to connect with a support expert.

             

             

            If the problem has already been resolved, you can refer to the following link for guidance on recording a payment from an invoice once it is paid: Record invoice payments in QuickBooks Online.


            Lastly, you can let us know how it goes. Feel free to reach out to us at any time if you require additional assistance with managing invoices or any other QBO-related tasks. Our support team is available 24/7 to help you. Stay safe. 

              C
              cd2023
              May 20, 2024

              I use the QuickBooks Online desktop app and this morning found that the drop down menus were not working. I tried usiing a browser, private browser, clearing cache, resetting app data and none of that worked. I then read somewhere that it could be malwarebytes extension, so i removed the extension from both Chrome and Firefox even though I was using the app and it worked for me. I hope this helps someone.

                R
                ray96
                May 21, 2024

                Having this issue again today. 😖

                JoesemM
                JoesemM
                May 21, 2024

                I can see the urgency of getting this resolved, and I want to ensure this is taken care of, ray96, ma2364.

                 

                I have reviewed the investigation mentioned in this thread, and it has already been resolved. If you are still facing this issue, ray96, I suggest contacting our Support team. They can conduct a thorough investigation and give you the steps needed to resolve this.

                 

                These are the steps:

                 

                1. Sign in to your QuickBooks Online company.
                2. Select Help (?).
                3. Choose either tab to get started:
                • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
                • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
                  • Start a chat with a support expert.
                  • Get a callback from the next available expert.

                 

                Also, with regards to the user role dropdown, ma2364. We've received similar cases or reports about the issue, and I'd recommend contacting our Support team. I know that you've already contacted them, but they can further investigate the cause and come up with a permanent fix.

                 

                I'll be adding these resources that will guide you in personalizing your sales forms and knowing the different options for user roles and access permissions:

                 

                 

                If you have any other concerns about display preferences in QuickBooks, please feel free to reach out. I'm here to help, so just leave a comment below and I'll be sure to get back to you.

                M
                ma2364
                May 21, 2024

                Seems to be fixed for people on a lot of menus, but when I try to assign a user role the dropdown still does not work.  I just spent an hour with tech support.

                C
                cascade creative
                August 16, 2024

                Same issue over here. Cleared cache and tried safari and chrome browsers. Not working. Any solutions? I need to send an Invoice to a new customer and can't. Pretty ridiculous... this is an ASAP issue.

                M
                MelroseV
                August 16, 2024

                I appreciate the work you've done to fix the issue, @cascade creative. I also recognize the importance of creating an invoice in QuickBooks Online (QBO). I'll guide you to the department that can handle this matter effectively.

                 

                Since you already completed the basic troubleshooting, I recommend contacting our customer support team. This way, they can securely access your account and conduct further investigation.

                 

                Here's how to reach them:

                 

                1. Hover over to the Help menu, then click the Search tab.
                2. Press Contact Us.
                3. Choose a specific topic or Ask about something else, and type in a short description in the box provided.
                4. Select Continue, then pick the Chat or Callback option.

                 

                See this article for our operating hours: QuickBooks Online Support.

                 

                For future reference, I'll include this guide to help you track and enter customer-paid invoices to ensure the accuracy of your accounts: Record invoice payments in QuickBooks Online.

                 

                Please inform me of any developments, @cascade creative. If you have questions, feedback, or concerns about the invoice in QBO, feel free to reach out to the Community. I'm here to help.

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