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Vega1120
August 4, 2022
Question

Duplicate Invoicing

  • August 4, 2022
  • 1 reply
  • 0 views

I invoice monthly to all my clients.  One particular client receives the invoice then 2-3 days later they receive a duplicate invoice that I do not initiate.  How do I stop the duplicate invoice from being sent?

1 reply

G
GebelAlainaM
August 5, 2022

Thanks for raising your concern here in the Community forum, @Vega1120. I'm here to share an update about this matter.

 

Currently, we have an ongoing investigation on why your client receives a duplicate invoice. Our engineers are already aware of this issue. They're already working on it to fix this as soon as possible.

 

For now, I'd recommend you contact our QuickBooks Support Team so that they can add you to the list of the affected users. This way, you'll get notified once there's a fix or an update about this issue.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

For further information on the schedule, see this article: QuickBooks Online Support.

 

Additionally, if you want to record invoice payments in QuickBooks Online, please refer to this article for your guide: Record invoice payments in QuickBooks Online.

 

I'll be around if you need any help managing your transactions in QuickBooks Online. Have a good one!

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