Skip to main content
S
stan1956
December 1, 2024
Question

Editing an entry causes one of the accounts in the entry to be changed

  • December 1, 2024
  • 1 reply
  • 0 views

I've noticed this bug for some time, and have never been able to understand it. When I edit an transaction, say a Transfer from account A to account B, by adding a memo or marking the account-B side as cleared, suddenly account A gets changed to another account, such as Retained Earnings. This is totally surprising and I believe is a buggy behavior. I think this happens most often with Transfer entries. Has anyone else encountered this issue?

1 reply

M
MelroseV
December 1, 2024

Thank you for reaching out to the Community, @stan1956. I appreciate the detailed information you provided regarding the sudden change in your account while editing your Transfer transaction. Let me guide you in the right direction to resolve this matter.

 

For specialized help regarding the issue you've encountered, I recommend contacting our customer support team directly. This way, they can thoroughly investigate the root cause of why the account suddenly changed on your end and help you get back on track with your transactions.

 

  1. In your QuickBooks Online company, select Help (?).
  2. Enter a topic or questions in the QB Assistant tab or choose Contact Us in the Search tab.
  3. Determine how you would like to connect with us: Start a chat or Call us.

 

Additionally, I’ll include these articles for a comprehensive overview of your financial records and guidance on customizing reports to display the data you need.

 

 

If you have any further questions about your transfer transactions or QuickBooks Online, please feel free to reach out, @stan1956. You can reply directly to this message or create a new post in the Community.

Terms & ConditionsAccessibility statement