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Let's perform some troubleshooting solutions to get this sorted out, 193514805492024.

If you haven't subscribe for any QuickBooks services or sending a request in in QuickBooks Online (QBO), we can try signing in to your account using a private or incognito window. There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes the odd behavior when opening QBO. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, open your QBO account again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

If the same thing happens, please contact our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing the message to appear in QBO. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Feel free to visit our Account management page for more insights about managing your Intuit account. 

I'd like to know how you get on after trying the steps or after contacting our support. I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.