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DHenegar
July 15, 2022
Question

Email from QBO: Review your QuickBooks Time billing changes by 8/28/2022

  • July 15, 2022
  • 1 reply
  • 0 views

I received the following email from QBO: 

All Intuit products must be managed on one bill for each company. Your QuickBooks Time and Online accounts must both be billed either to your accountant or to your company.

What does this mean?

Soon, your QuickBooks Time and Online accounts will no longer sync. To avoid disruption, reach out to your accountant to update your billing.

Is this how they bill US?  When I read it will TSheets will no longer sync with QBO, that scares me.  We use TSheets extensively for project accounting in QBO.  I can't lose the sync feature.  

 

Any help would be appreciated.

1 reply

Jen_D
Jen_D
July 15, 2022

Thanks for requesting more information about the email you received, @DHenegar.

 

I want to make sure this gets taken care of by the correct department. Here in this forum, we do not handle account and billing related concerns for the security of your account. Regarding the email you received, we need to have it reviewed by our Support Team.

 

Also, can you share here which email is it from, or sender address of the notice you received? I want to make sure this is a legit email from Intuit so we can take further actions.

 

For now, here's how you can contact our Customer Service:

 

  1. Go to the Help menu then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose your contact option to initiate a discussion with a live agent.

 

Kindly update us how your call or chat went. I want to make sure this is addressed and you're able to get the explanation that you needed. I'll be right here to provide the information about QuickBooks if you need them.

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