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Lynnmarie
September 24, 2020
Solved

Ensuring Intuit Account is linked

  • September 24, 2020
  • 1 reply
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If I log-in to QB Desktop as an admin and don't get the prompt about the Intuit account, does that mean our Intuit account is linked?  If it's not, will users still be able to log-in to the company file?
 
The reason I ask is that the original administrator is no longer with the company and didn't leave the password to the Intuit account.  I don't want to link a different one and then find out that our payroll service doesn't work, but I also want to make sure we're going to be able to continue working after the deadline.
 
If we haven't updated QuickBooks in a while, could that be why there's no prompt?  Will that also save us from having to make this change?  We're really busy and don't have time for this right now.
Best answer by Catherine_B

Thanks for your response.  It's awesome that you guys are here at night.

 

We received an email that said we have to link or create an Intuit Account for every company file by 9/24/20... or else.  

 

One of the articles on this said to open QuickBooks with an admin account, and there would be an Intuit Account prompt.  We aren't getting this prompt, so we can't complete the process that way.  That's why I'm wondering if we're already linked.

 

We do have an Intuit Account, but no one has the credentials for it, so we can't access it.  If it's linked, I don't want to change it to a new one and risk problems with our payroll service.  

 

Basically, I want to know what the consequences are for not meeting this Intuit Account deadline, and how to tell whether we've already done it or not.  


I do appreciate for keeping us posted, Lynnmarie.

 

It's possible that you already have an Intuit Account that's why you were not prompted to create one. No worries, your users can still access the account I'd want to route you to our Customer Support Care to help you check your account securely. They have the tools to identify the data you need. 

 

Here's how to contact us:

 

  1. Log in to your company file.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern something like needs to verify Intuit Account is linked to the company file, then select Continue.
  5. Select Start messaging.

Feel free to check this article for more details on your available support hours and type. You can also click here to know more about how the Intuit Account works. 

 

Thanks for your time in posting your questions here. Always know that we're available 24/7 to assist you if need more help. You take care and stay safe!

1 reply

Kristine Mae
Kristine Mae
September 24, 2020

I'm here to explain how it works in QuickBooks, Lynnmarie.

 

You only get the prompt if you're the company admin. Other users can still log in even if you're not the admin. 

 

Also, the update won't affect the prompt. What triggers it is the admin access only. 

 

You'll want to transfer the admin access to you and continue using the same credentials or Intuit account. Here's how:

  1. Click Company.
  2. Go to Users, then select Set Up Users and Roles.
  3. Go to the User List tab.
  4. Select the admin, then click Edit.
  5. Enter the new password and set up a new security question.
  6. Click OK, then Close.

Let the admin transfer or edit the admin setup.

 

Get back to us if you have more questions. We'll address them one by one. 

L
LynnmarieAuthor
September 24, 2020

Hi Kristina,

 

Thanks so much for your fast reply!

 

I don't think I explained very well.  I'm already the QuickBooks admin.  I'm not getting the prompt when I log in as the admin.  Does that mean that we already have an Intuit Account linked?  I can't check this because we don't have the credentials for the Intuit Account. 

 

We subscribe to a payroll service, which I think means we have a linked account, but I want to make sure.  I'm afraid to link a new Intuit Account for fear of disrupting our payroll service.

 

What happens if we don't link an Intuit account before the deadline?  Is that only going to affect the admin account? 

 

Thanks again!

AlexV
AlexV
September 24, 2020

Hi there, Lynnmarie.

 

Let me join this thread so I can share more details about the promt.

 

Not getting a prompt when logging in doesn't always mean you are not linked to Intuit. As long as you have a stable network connection, then that's fine. Besides, you don't have to be linked to Intuit all the time unless you have IDP or Intuit Data Protect.

 

You only need to be linked when processing electronic services or emailing something. It's ok if you don't get a prompt, they can still do the payroll.

 

See the release update notes for your reference:

Leave a comment again if you need anything else. We'll respond as soon as we can.

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