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WhydoIpay4this
January 5, 2025
Question

Error message say I cant add online to my company

  • January 5, 2025
  • 1 reply
  • 0 views

New year so finally surrending to moving to the online version.  

When trying to checkout I get this error message:

You can't add QuickBooks Online Simple Start to XXX L.L.C. with your existing subscription. Try another company or contact customer supportfor help.

I clicked on add another company and it just gives me a payment form.

I don't want to pay unless I know what that actually means.  I really dont want to get stuck with more than one account.

 

Of course it is sunday so they are closed

 

This kind of Intuit customer unfriendliness is why I am still using 2018 desktop - every year I look at online and just get annoyed.  I seriously wish I had bought a newer desktop before they killed it. I used to just buy a new version when support ran out as our business is pretty simple.  I ahve been on Quickbooks since 2000 and am seriously wondering how they can continue with these unhelpful support at error message explation options

1 reply

E
EvethC
January 5, 2025

Maintaining a smooth workflow is crucial for successful business management, @WhydoIpay4this. I'm here and happy to assist you in navigating your transition to QuickBooks Online (QBO). Let's get started!

 

You have a 90-day window from the setup date of your QuickBooks Online account to transfer your data. To see how long your account has been active, sign in to QuickBooks Online and refresh the page for personalized details on your company's age.

 

To transfer your QuickBooks Desktop file to QuickBooks Online, please follow these steps:

 

     1. Log in to your QBO account.

     2. Go to the Gear icon.

     3. Under the TOOLS column, select Import desktop data.

     4. Click Online migration tool. 

     5. Hit Get started.

     6. Click Select file and upload your company file. You will see an option to move to QuickBooks                   Online.

     7. Follow the on-screen instructions to complete your transition to QuickBooks Online.

 

If you've already tried the steps to transfer your QuickBooks Desktop files to QuickBooks Online (QBO) but are still experiencing issues, or if you have payment-related questions, I recommend contacting our Customer Support team. They can offer more specific assistance and verify if a payment is required for your situation.

 

Here’s how to can reach out for support:

 

  1. Log into your QuickBooks Online account.
  2. In the upper right of your screen, click the (?) Help icon.
  3. In the Search tab, enter your issue.
  4. Click on Contact Us and select chat or phone support.

 

Additionally, you can also check this article for more details with regards to moving from QB Desktop to QBO: 

 

 

Furthermore, if you wanted to Categorize online bank transactions in QuickBooks Online you can utilize this article.

 

The Community team is dedicated to supporting your successful move from QuickBooks Desktop to QBO. We are here to provide guidance and solutions to make sure everything goes smoothly. Take care and have a nice day ahead!

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