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A
accounting-ollie
June 22, 2023
Question

Every day we have red exclamation points and reconnect messages on three of our 7 linked Chase accounts. How do we resolve? This just started happening about a week ago.

  • June 22, 2023
  • 2 replies
  • 0 views
Once I link the accounts the data download occurs without errors.  I've already looked at the linked accounts on  my Chase website and it shows that Intuit is linked.

2 replies

DHeraV
DHeraV
June 22, 2023

Hello there, @accounting-ollie.

 

Can you share with us the exact error messages you received? You can also provide us with screenshots of your concern. This helps us determine the problem and give you a timely solution.

 

For the time being, I recommend browsing this article to guide you on what to do if you receive error messages or don't see recently downloaded bank transactions in QuickBooks: How to fix banking errors in QuickBooks Online.

 

Moreover, I'll also share this link where you can browse for articles that can serve as your reference in managing your bank in QBO: Help Articles for Banking in QuickBooks Online.

 

Feel free to add details of your concern by clicking on the Reply button. The Community team always has your back. Have a good one.

A
accounting-ollieAuthor
June 23, 2023

Here is the screenshot.  I logged in again this morning and it is again asking me to link for syncing.

 

 

 

X
xhuri
July 10, 2023

I'm experiencing the same problem. Has this case been resolved?

JenoP
JenoP
July 10, 2023

Hi there, xhuri. 

 

I checked the status of the investigation and I can see that it's still open. This means that our engineers are still working with Chase to get this sorted out as soon as possible. 

 

We would also need to have you added to the list of affected users. This is for us to send you an email as soon as the issue is resolved. For us to do that, please reach out to our support teams via chat or phone call. Then, provide INV-88491 as a reference.  Here's how to reach out to them:

 

  1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
  2. Type in "talk to a human", then press Enter.
  3. Click Contact Support Team, then provide a short description of your concern.
  4. Press Enter once again.
  5. Select No, I still need help, then choose Contact Support Team.
  6. Look for the Chat option and click on it.

 

Feel free to check out these online banking-related articles in case you need more guidance when using the feature:

 

 

The Community is always here if you need anything else. 

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