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February 4, 2024
Question

Every time I try to categorize transactions or receipts on the mobile app it says subscription needs renewed.

  • February 4, 2024
  • 1 reply
  • 0 views
I'm able to everything else on the app and on quickbooks on line?

1 reply

February 4, 2024

I've got your back, Adam.

 

We can perform some basic troubleshooting steps to see if the issue is related to your app. Let's refresh the app to isolate the problem. This is similar to clearing the cache from your web browser. Ensure you have a stable internet connection and your app is up to date.

  

For iOS devices:

 

  1. Go to your phone's settings.
  2. Select General, then choose iPhone Storage.
  3. Tap on QuickBooks Online from the application list.
  4. Choose Offload App to free up the storage without deleting the documents and data for the app.

 

For Android devices:

 

  1. Go to your phone's settings,
  2. Choose Apps (varies by device).
  3. Select QuickBooks Online from the application list.
  4. Go to the Storage section, then tap Clear Data.

 

After performing these steps, restart your device. If the issue persists, you can uninstall and reinstall the app.

 

In case you want to undo matched bank transactions, you can check out this article for guidance: Unmatch transactions in QuickBooks Online mobile app.

 

Should you have any other concerns besides categorizing your transactions, feel free to come back here. We're here to assist in any way we can. Stay safe!