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errollemoine
March 23, 2021
Question

For weeks, I have been unable to sign to my account and have had to get my employee to sign in from her computer. after i go thru the sign page and enter my username and password, i am directed to a page that is blank and shows app.qbo.intuit.com.

  • March 23, 2021
  • 1 reply
  • 0 views

For weeks, I have been unable to sign to my QB account.  I have had to rely on an employee to issue purchase orders and invoices for my company.  when i go thru the sign in page, i am directed to a page with the address app.qbo.intuit.com.  this page is blank.  customer support requires that i login to access them.  What am i to do for customer support if i am unable to sign in?  My level of frustration is a 20 on a scale of 1-10.

1 reply

G
Giovann_G
March 23, 2021

Hi, errollemoine.

 

I know that this hasn't been easy for you. I'm here to help you access your account.

 

There are times you will encounter bugs when trying to load a website. Let's perform some troubleshooting steps to fix this.

 

Here's how:

 

1. Use a private/incognito window.

  • Google Chrome: Press Ctrl + Shift + N.
  • Mozilla Firefox: Press Ctrl + Shift + P.
  • Internet Explorer: Press Ctrl + Shift + P.
  • Safari: Press Command + Shift + N.

2. Clear your cache and cookies.

3. Use a different browser.

 

Also, you can contact our support if you're still unable to access your account. They can check the account to know the cause of the issue.

 

Here's how:

 

1. From the sign-in page, select I forgot my user ID or Password.

2. Click Try something else.

3. Select Talk to an expert.

4. Complete the required fields. 

5. Select Submit to connect to an expert via Chat.

 

You can visit our help articles page for reference and guide in your other tasks.

 

We're always available here to lend a helping hand. Have a nice day.

 

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