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E
Emad
November 2, 2020
Question

forgot password not able to reset - QBO

  • November 2, 2020
  • 2 replies
  • 0 views

Hi,

I have another account where I have access to company account file, from that account I am not able to login to QBO. I received a reset link by email but after I click, the page takes me to login page not the password reset page !

How to  reset the password then ?

 

 

2 replies

MichelleBh
MichelleBh
November 2, 2020

I want to make sure you're able to change your password so you can get back to your business, @Emad. 

 

We have different ways on how to modify your password in QuickBooks Online. Instead of using the email address, you can use your phone number if you still have to access it. 

 

First, when you're at the QBO login page, here's how: 

 

  1. Click I forgot my user ID or Password on the bottom part.

      2. Type your phone number, then hit Continue.

      3. Enter the 6-digit code, then choose Continue.

      4. Complete the following prompts to retrieve your password or reset it.

 

The second is on the Intuit Account Manager page. Let me guide you how: 

 

  1. Go to this link: https://accounts.intuit.com/index.html?redirect_url=https%3A%2F%2Faccounts.intuit.com%2Fapp%2Faccount-manager%2Foverview. 
  2. Click Use a different user ID, then enter your second QBO account credentials. 
  3. Hit Sign In, then tap I forgot my Intuit password.
  4. Choose your phone number, then enter the 6-digit code. 
  5. Enter your New password, then click Update Password. 

 

For more details, visit this article: Change your email, user ID, or password for QuickBooks Online and QuickBooks Self-Employed.

 

If you are still unable to sign in, you can send us a request to recover your account. Once you get back into your account, you can use the steps in the section above to change your user ID or email if you want.

 

Additionally, if you've exceeded the maximum number of attempts to sign in and are locked out of your account, contact us during our support hours for further help.

 

I've attached articles about how to manage QuickBooks account like company information, features, etc.

 

 

Let me know if you have follow-up questions. I'm always here to assist. Take care!

E
EmadAuthor
November 3, 2020

Hi

Thanks for the steps. i am still not able to recover it. Possible i have not provided my mobile number and it is not saved in QBO.

 

J
JRMCKEECPA1
January 31, 2024

YOU WILL NEED TO FILE COMPLAINTS WITH THE IRS AND THE FBI

BE SURE TO INCLUDE YOUR CASE NUMBER

MINE IS: 

ref:!00Di00Xs0j.!500Kc01IXSf:ref

 

INTUIT IS  A COMPANY OF LOW LIFE CRIMINALS.

I AM HAVING TO FILE COMPLAINTS WITH THE IRS AND THE FBI FOR INTERSTATE THEFT OF MY ACCOUNTING DATA

THIS IS A NIGHTMARE.  YOU ARE HOLDING ALL OF MY ACCOUNTING DATA HOSTAGE AND HAVE PROVIDED NO MEANS FOR ME TO PURSUE A REMEDY.

 

Because a glitch in your software is preventing me from resetting my password, QuickBooks has effectively blocked me from accessing my accounting data.  WITH QBO BLOCKING ACCESS TO MY CLIENTS’ (AND MY) ACCOUNTING DATA,  MY BUSINESS FAILS.

 

IT HAS BEEN THREE DAYS AND YOUR STAFF HAS DONE NOTHING TO FIX THE PROBLEM.

 

As a CPA, I am going to file complaints with the IRS, and Washington State Attorney’s Office that you have refused to fix your software glitch and prevented me from doing my tax and accounting work. 

I will let the Washington Board of Accountancy and the Washington Society of CPA’s know of this criminal act by QuickBooks.

I am also contacting the WSJ and other business publication to inform them of this inaction on QuickBooks to release my accounting data and the extreme danger this poses to ALL other users of QBO. 

I will also tell my clients to get out of QuickBooks as fast as possible lest they get locked out of their accounting data also. 

 

The CSR who was “handling” my case is nothing but a liar. 

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