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dennis40
March 16, 2023
Solved

Forgot to change billing payment

  • March 16, 2023
  • 5 replies
  • 0 views

I forgot to change the payment information for Quickbooks billing because we needed to close the credit card.  I need to change the payment information to have the funds come out of the checking account.  The email notification of payment not going through says I can change the method of payment but Quickbooks is not allowing me to make that change.  HELP!!

    Best answer by MorganB

    Thanks for trying that and getting back to me, dennis40.

     

    You may need to reach out to a member of the QuickBooks Online Support Team. Once you're connected an agent will be able to assist you with updating the subscription payment info and can enter the info on their side if need be. Here's how to get in touch with the team:

     

    1. Click the Help button in the top right corner.
    2. Select Contact Us.
    3. Enter Support in the field and choose Let's talk.
    4. From here you can select to receive a callback at a time that's convenient for you, or begin a live chat session with an agent.

     

    This link provides these steps if you ever need them again in the future: QuickBooks Online Support

     

    Feel free to reach back out if you have any other questions or concerns. Take care!

    5 replies

    Y
    Yvonne291
    March 16, 2023

    To edit the credit card for your subscription go to top right

    and  click on the tool wheel icon 

    Go to Account Settings then Billing & Subscription

    You should see your QB Company ID number and to the right the payment info that is currently on file.

    Click Edit and add the new payment info in and remove the old one.

    If it does not let you change it, you might not be set up as a user with your role to do this. You will need to have the Admin give you access or have the Admin make the change. Hope this helps

    MorganB
    MorganB
    March 16, 2023

    Good morning, dennis40.

     

    Thanks for bringing your question forward here in the Community. I want to make sure you're able to update your billing info for QuickBooks Online. 

     

    You can change the payment info by:

     

    1. Clicking the Gear icon in the top right corner.

    2. Select Account and settings.

    3. Choose Billing & Subscription.

    4. Click Edit and make any necessary changes, then select Save when you're finished.

     

    The following article provides additional info about managing billing, payment, and subscription info in QuickBooks Online.

     

    If you're unable to update the payment info by completing the steps above you may need to clear the browser cache to remove anything keeping the page from loading and responding properly.

     

    Please let me know how things go after giving this a try. I'll be here if you need assistance with anything else.

    D
    dennis40Author
    March 16, 2023

    I just cleared the cache, rebooted and tried again.  I am not able to change the payment to checking account.  It will only allow me to add another credit card

    MorganB
    MorganBAnswer
    March 16, 2023

    Thanks for trying that and getting back to me, dennis40.

     

    You may need to reach out to a member of the QuickBooks Online Support Team. Once you're connected an agent will be able to assist you with updating the subscription payment info and can enter the info on their side if need be. Here's how to get in touch with the team:

     

    1. Click the Help button in the top right corner.
    2. Select Contact Us.
    3. Enter Support in the field and choose Let's talk.
    4. From here you can select to receive a callback at a time that's convenient for you, or begin a live chat session with an agent.

     

    This link provides these steps if you ever need them again in the future: QuickBooks Online Support

     

    Feel free to reach back out if you have any other questions or concerns. Take care!

    L
    lilycpa888
    October 4, 2023

    I have changed my visa account.

     

    AlcaeusF
    AlcaeusF
    October 4, 2023

    Hello there, lily.

     

    May I know if you have any specific concerns or issues after changing your billing information? Any additional details will help me provide the best resolution for your concern.

     

    Just click the Reply button below to add more details.

     

    I'm looking forward to hearing from you soon.

    P
    payrollmanager
    October 16, 2023

    i need to update my credit card information

     

    S
    Shania_C
    October 16, 2023

    Hi there @payrollmanager. Thanks for sharing the details of your concern. I'm here to help you in updating your credit card information in QuickBooks Online.

     

    To update or change billing payment you have to:

     

    1. Sign in to QuickBooks Online as a primary admin.
    2. Select Settings, then Subscriptions and Billing.
    3. Next to your payment method, select Edit.
    4. This will launch the Wallet list. From this view, you can:
      • Edit the payment method used for QuickBooks Online billing (expiration date, billing address, account holder name)
      • Add a new payment to be used for QuickBooks Online billing
      • Switch QuickBooks Online billing to the previously stored payment method
    5. After saving your change, the payment method will be displayed on the Subscriptions and billing page.

     

    I've also added this article if you want to learn the difference between bills, cheques, and expenses to avoid confusion in terminology if you want to move forward and enter and record bill payments in QuickBooks Online you can always refer to this article.

     

    I hope that this information will help you in initiating your task. Please don't hesitate to ask if you have other concerns. Keep safe, and I wish your business success.

    T
    trukstop
    January 11, 2024

    Hi, can you assist me.. I am having a hard time for updating billing information in QB online. With this, for almost three months i can't open my QB and affects my accounting work.

     

    Can you help me how to work again in my QB Online? Update my billing information?

    I tried many ways but it didnt work.

    Let me know what im gonna do to fix this problem.

     

    Open first my QB - then im gonna update my billing information.

     

    Regards,

    Trukstop

    R
    RCV
    January 11, 2024

    I can see the urgency of getting your billing information updated in QuickBooks Online (QBO), trukstop.

     

    You'll want to ensure that you're using the correct login details to which the subscription is attached. If you have multiple email addresses, a quick tip to find the correct one is to search the inboxes. Once done, use the search feature (in your email inbox), then look for emails coming from us. Try using "QuickBooks Online" as your keyword.

     

    If you're having issues logging in (or if you still can't find the correct account), you can recover the account. Go to https://c3.qbo.intuit.com/qbo3/login?webredir, then click the I forgot my user ID or Password link. Next, enter the phone number or email address associated with your subscription and proceed with Continue. 

     

    On a different note, this might be a browser cache issue. To see if this is the case, we can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:

     

    • Ctrl+ Shift + N for Google Chrome
    • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
    • Command + Shift + N for Safari

     

     

    Log in using the correct credentials, then check to see if you can access your company file. If you're able to do so, go back to your regular browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.

     

    Once you access your QuickBooks Online account, update your billing information by following the steps in this article: Manage billing, payment, and subscription info in QuickBooks Online. If the same thing happens, I'd recommend reaching our Customer Support Team. From there, they will pull up your account in a secure environment. Once verified, they'll help you enable your account for use. Also, you can check our support hours to get in touch with them at your most available time.

     

    When you're able to access your company again, you can read our articles and topics here. They are full of useful information, and I'm sure they can help you with other tasks in QuickBooks Online.

     

    If you have any further questions regarding managing your company file in QBO, feel free to reach out. I'll be here to help you out. You have a good one. 

    T
    trukstop
    January 29, 2024

    Hi,

     

    Thank you for your reply.

    I tried the account i have and i can't access my QB..

     

    I want to update my credit billing information to be able to use again my Online QB account.

    If you could assist me regarding this via a remote or if you could do this for me online.

     

    I am badly needed to access my QB as year end reporting is coming.

     

    Is there any way i can update or pay my quickbooks online?

    Appreciate you reply and assistance.

     

    Thank you.

     

    trukstop

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