Former CAP not transferring our wholesale QB online account

You're in the right place, @rutabagaphilly.

Let me guide you on how to transfer QuickBooks Online (QBO) ownership from your accountant.

Transferring Master Administrator rights depends on your QuickBooks Online (QBO) version. Only QBO Plus or Essentials users can transfer to the Master Administrator role. If it's a QBO Simple Start, contact us to transfer the primary admin.

Your accountant must be signed in as a Master Administrator or a Company Administrator and transfer the rights to you. Since he has withdrawn your access to the account, he'll need to invite you back. 

Here's how: 

1. Select Settings ⚙.
2. Choose to Manage users.
3. Find the user you want to make the primary admin.
4. In the User Type column, make sure they are listed as Admin. If they’re not, select Edit to change their role to admin.
5. Select the small arrow ▼ in the Action section. Then, select Make primary admin.
6. Select Make primary admin again to confirm the change.
7. Sign out of QuickBooks.

After that, let your accountant change the Master admin. You can follow these steps.

1. Click the Gear icon, then Manage Users.
2. Find the Admin you want to transfer Master Administrator rights to.
3. From the Action column, select Make master admin.
4. To confirm your selection, select Make master admin again. If you don't see this option, you are either not signed in as the Master Administrator or there's no Company Administrator user set up. If an Admin doesn't appear in the user list, see add them as a company administrator first.
5. An email will be sent to the person invited to become the new Master Administrator. They need to accept the invitation from the email.

For more info, you can read this article: Change the primary admin user in QuickBooks Online.

You can also request to be the master admin. However, this will depend on what reason. Feel free to read this article for more info: Request to be the primary admin or contact.

To learn more about the changes rolling out for all Accountant users, check out this article: Accountant billing and client management changes.

If you have additional questions about managing admin rights, feel free to come back here. I'll be willing to lend a hand. Keep safe and have a good one.