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A
Anonymous
February 1, 2023
Question

Free On-boarding Call

  • February 1, 2023
  • 2 replies
  • 0 views

I signed up for QBO. I read that there was a free 55 minute onboarding call as part of my plan. How do initiate this call? I received emails about bookkeeping services but nothing about a free on-boarding call.

2 replies

S
SirielJeaB
February 3, 2023

Rick, I appreciate you submitting your concern in our Community forum. I'd be happy to direct you to our QuickBooks free onboarding call.

 

Thank you for choosing QuickBooks Online to assist you in managing your business. Customers and trialists new to QuickBooks Online can take advantage of a free 45-minute onboarding session with one of our professionals. Our QuickBooks expert will walk you through the essential features. Sessions are offered from 9 a.m. to 7 p.m., Monday through Friday.

 

To book your free session, please visit this article: Get up and running with QuickBooks. Scroll down, then select the Book now button.

 

You might want to read this article for more in-depth guidance on providing services, presenting product solutions, setting up or converting, and training clients: Ultimate client onboarding guide to QuickBooks online.

 

The Community is available 24/7, Rick. Just click the Reply button below if you have further questions about the free onboarding session or any QuickBooks-related concerns. I am hoping for your prosperous business with QuickBooks Online. Have a nice day ahead!

A
Anonymous
February 16, 2023

I went to this link last week and setup the onboarding call this morning. When the call started the Intuit rep told me that this was only for UK onboarding. She told me me that she could schedule a call for me with a US onboarding representative. I got the Calendy confirmation for today at 4PM. Then the US onboarding representative cancels the call telling time that I'm not qualified because I'm not a new US customer. I just signed up for the first time! What nonsense. So far I'm not impressed with Intuit/QuickBooks service and support. 

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Amit Shah
November 24, 2023

i booked the call today at 11 am and it is 11.37 am , no one called me. this is how quick books work?

 

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Jelayca V
November 24, 2023

Hi Amit,

 

I understand how you feel about not receiving a callback for the onboarding process. Your concern is totally valid, and we'll take it to management to make our customer service better.

 

On the other hand, please understand that there are times when clients are unreachable, so the team may send an email stating that they tried to call but couldn't reach you. Please check your email to see if there's a message about this matter.

 

To check your current callback request for onboarding, please follow these steps:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help icon.
  3. Click the Search tab and select Contact Us.
  4. Provide a summary of your concern and click Continue.
  5. You can choose either chat with us or have us call you.

 

In addition, you may check out this article as your guide, which contains more details and information about client onboarding in QBO:
 

Please don't hesitate to reach out to us if you have further questions regarding the onboarding call in QBO. Our team is always available to support you. 

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