Question

Getting a blank white screen after log on to QuickBooks Online

Forum|Forum|5 years ago
March 1, 2021
3 replies
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Original commenter did not share additional details

QuickBooks Online

I'm here to help fix the issue so you can open your account successfully, @apexjamesl.

If you are experiencing pages that aren't fully loading in QuickBooks Online, it could be because of some browsing issues. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. In this case, I suggest logging in to your account using a private browser. This mode will not save any history, making it a great place to identify browser issues.

You may use these shortcut keys that I've listed below:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

Then, log in to your QuickBooks Online account. If it works, go back to your regular browser and clear the cache to delete stored site data and improve the system performance. Also, you can use other supported browsers. It could be that the one you're currently working on has a temporary problem with QuickBooks.

Additionally, you can also browse this resource for more insights: QuickBooks Online doesn't load correctly or has blank pages.

I'm just one click away if you need anything else in running your business in QBO. I'll be here to ensure your success. Stay safe and have a nice day.

Rubielyn_J

Hi, @apexjamesl.

Hope you’re doing great. I wanted to see how everything is going about the blank white screen showing after log on to QBO you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

S

Sheila Schmitt

I cannot sign into qbo. The white screen is all that comes up. How do I fix this?

MarsStephanieL

Hi there, @Sheila Schmitt.

I'd be happy to help you fix the display issue on your browser when signing into QuickBooks Online (QBO).

You may use an incognito browser when signing up to QBO to avoid saving any data. This is done to check if you need to clear the browser's cache and to eliminate any data issue. Then, try to check if you're still getting the same issue. If it's back to the normal view, go back to the regular browser and clear the cache,

Another way of troubleshooting this issue is to use an alternate browser when signing in to QBO.

I'll be here if you need further assistance with troubleshooting. Other questions will also be acknowledged if there are any. Feel free to let me know in this thread. Take care.

S

stu8

Having the same issues. Started yesterday. Usually logs in with c32.intuit but defaults to app.intuit and has a blank white screen. Erased history and cache. Nothing. Tried the private browser, nothing. Please help

A

AileneA

Hello, stu8.

Thank you for bringing this concern to the Community. Usually, this happens when too much cache in your browser can lead to unusual behaviors in QuickBooks. Let's try login into your account using this link.

You can also refer to these articles for some browser-related troubleshooting steps:

If the issue persists, I advise contacting our Customer support team, This way, one of the representatives will be able to help you rectify the issue.

It'll be always my pleasure to help if you have any other questions. I'll be keeping an eye for your response. Have a great day!

O

Oleksandr

The reason for this behaviour seems to be end user's IP address, particularly country of the IP address. As I tried everything - cleared the cache, used incognito, used different browsers, and only thing that helped was usind a VPN. So my conclusion here is that for some reason Intuit blocks some countries from using QBO.

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