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1saved4Him
February 2, 2021
Question

Getting a refund on QB desktop for mac.

  • February 2, 2021
  • 1 reply
  • 0 views

This is absolutely the most NON-USER-FRIENDLY program I have ever tried to use. I am going to need a refund and what happens to all the information I have already input into this system? Please, can someone, anyone give me a phone number to call to get a refund?

1 reply

Angelyn_T
Angelyn_T
February 2, 2021

Hi there, @1saved4Him.

 

Thank you for raising your concern here on the Community page. I can help with managing your transactions and process a refund for your QuickBooks Desktop.

 

You can either create a backup of your QuickBooks Desktop file or export your reports/data to Excel. This way, you can save your past transactions. Here's how to manually backup your company file:

 

  1. Go to the File, then select Back Up.
  2. Tap the folder to store your backup.
  3. Click on Start Backup.

 

To export your reports to Excel, I suggest opening this link then review the instructions under Export a report in QuickBooks Desktop for Mac.

 

If you need to request a refund for your current subscription, I recommend reaching out to our Support Team. A live representative can open your account securely and help you with processing the refund. Here's how to contact support:

 

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop for Mac.
  3. Click on Search for something else, then type in a short description of your concern.
  4. Tap on Search.
  5. Choose a way to connect with an agent.

 

To ease your navigation while working with QBDT for Mac, you can check out some related topics from our help articles.

 

If you have any other QuickBooks questions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

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