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bcab1
November 2, 2021
Question

getting help with a subscription

  • November 2, 2021
  • 1 reply
  • 0 views

I need to get help from an expert at QB. Every agent I chat with gives me a different subscription and charges me different amounts...within the same year. I need to stop paying more and more money.  Nobody ever says the same thing, and I feel like they just keep taking more money and nobody ever backs up what the previous agent promised me.   I need to write a letter with all the facts and charges in chronological order.  Nobody can give me an address to send it to or a phone number to talk to someone in charge.

1 reply

JasroV
JasroV
November 2, 2021

I'll make sure you get the right support, @bcab1.

 

Our Product Developer team is dedicated in enhancing QuickBooks to meet the demands of our users. Price increase ensures that we continue to deliver the best product to fit your needs and for many years to come.

 

If you subscribe to any of our add-on services, you'll be additionally charged for it. If you haven't, I'd recommend contacting our support team. I understand you've already contacted them, however, it would be best to reach out to them again. They have the tools to securely look into your account and investigate the reason for the charges. Ensure to read their support hours to know when agents are available.

 

Once you're all set, you might want to utilize this link for reference. This contains details on how to seamlessly supervise your QuickBooks Desktop (QBDT) subscription: Manage your QuickBooks Desktop subscriptions and services.

 

Keep me updated by leaving a reply in this thread if you need further assistance with your billings and subscription. You can also add if you have any QuickBooks concerns. I'll be here to lend a hand. 

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