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1 reply

K
KimberlyS
June 3, 2024

We're glad you've visited the Community for help, jehsom. I know why trips haven't been found upon importing them via Google Takeout. I'll be providing some troubleshooting steps to resolve this issue.

 

The accumulated data when running QuickBooks can sometimes get outdated, which causes unexpected behavior when running the software. This can be why you've received an error when importing your trips. To address this matter, let's utilize a private window to prevent interruptions from corrupted cache files during the importing process.

 

You can refer to these keyboard shortcuts depending on your browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

Once done, clear the cache on your regular browser to refresh your website's preferences. Also, please note about the system-supported browser for the best and most secure experience.

 

Moreover, you might want to review this material for guidance on organizing your transactions accordingly: Categorize transactions in QuickBooks Self-Employed.

 

We're always around if you need assistance importing trips or have concerns when carrying out different business tasks with QuickBooks Self-Employed. Just add a reply to this post whenever you need a hand.

J
jehsomAuthor
June 3, 2024

Kimberly,

 

While I appreciate the rapid response, it is unfortunately misguided and not helpful.

 

You are suggesting client-side fixes for a server-side problem. This needs to be diagnosed on your end.

 

Just to be polite I tried clearing the cache, and that didn't work. I tried logging in with an incognito window, and the login code never came in by text after multiple tries, so I was unable to try that. But I doubt that solution would make any difference in this case.

 

If you could please escalate this issue to your tech team I would appreciate it. This is what was required last time I submitted a ticket for this issue.

 

Thank you.

S
ShyMae
June 4, 2024

I appreciate all your efforts, jehsom. I recognize the significant time you invested in performing the basic troubleshooting steps recommended by my colleague. Let me route you to our specialized team to rectify this. 

 

Since the issue persists, I recommend contacting our customer care support. This way, they can open a ticket for investigation. Our specialized team can conduct a screen-sharing session to diagnose the root cause of why the trips weren't showing up after being imported.

 

Here's how to reach them:

 

  1. Go to the Help menu and press the Search tab.
  2. Click Contact Us.
  3. Choose a specific topic or Ask about something else. Type in a short description in the box provided.
  4. Select Continue, then pick the Chat or Callback option.
     


 

For future use, you can run a report to gain valuable insights into your business's financial performance and make informed decisions. 

 

Getting in touch with our designated support will make sure you can raise a ticket for investigation and ensure this will get sorted out. I'm always here to assist if additional help is needed. 

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