Skip to main content
E
Enpmedic
February 22, 2025
Question

Gray transparent screen page freezes

  • February 22, 2025
  • 1 reply
  • 0 views

When I try to link my account from bank institution I get a gray screen that freezes the screen after I use the dropdown to categorize what type of account this is. 

I then attempted to link the account from mobile app and when I click the + button to add, the link account pop up shows up and then the app crashes, I have deleted and downloaded app twice and keep getting same thing.

I also cleared all cookies and cache from google browser to see if that would stop it from happening when I try to login from browser. I tried to then go to Safari to login and get same gray screen that freezes when trying to link account. 

1 reply

M
MoiraskyeT
February 22, 2025

We don't want you to feel this way, Enpmedic. Your efforts to resolve the problem by reinstalling the app and clearing your browser's cache are greatly appreciated. To ensure this matter is resolved effectively, I'll connect you with our live support team. They can explore additional solutions and help get things running smoothly again for you.

 

Here are the steps to contact our live support team:

 

  1. Sign in to your QuickBooks Online company.
  2. Going to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us: Start a chat, Get a callback. 

Kindly note that our support is available from Monday to Friday up to 6 p.m. PT and on Saturdays from 6 a.m. to 3 p.m. PT.

 

Once you have access to your account, I recommend checking out the article Getting Started in QuickBooks Online. It's designed to help you operate your business more effectively.

 

After you successfully link your bank account, you can check this article to learn how to categorize transactions uploaded to QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

 

 Thank you for your understanding and cooperation, Enpmedic. Should you have any more questions about your account software, don't hesitate to add them in the comments. We're always here to help.

Terms & ConditionsAccessibility statement