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blindcerberus09-
Feb 18, 2023 7:29 PM UTC
Question

Had a Sub with QB for all of 2022 year, payment for Sub was missed, Tried to reactivate, phone app says its active but online & app say's its not. Help?

Had a subscription for all of 2022 year, missed a payment (within the same month) now my QB's wont show me anything even though my phones playstore says they are active but when i go into the app or online it says its not. It's now been a few days since I "reactivated" the subscription & still no change. I've since started a new subscription & it's wanting me to redo everything I spent last year putting together. Is there any way to fix this? How do I get my 2022 QB year back? Any help is appreciated.

1 reply

Adrian_A
Adrian_A
Feb 18, 2023 8:51 PM UTC

I appreciate you for doing some steps to isolate the issue, blindcerberus.

 

Let's run some troubleshooting to fix why you're unable to see your data. Here's how:

 

For iOS:

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Tap Refresh to confirm.

 

For Android:

 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Tap Settings and then Refresh Data.
  3. Tap YES to confirm.

 

Feel free to browse this article as your guide to managing your subscription: Manage billing, payment, and subscription info in QuickBooks Online.

 

I'm just around if you have other concerns with your subscription.

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