Skip to main content
C
cloudmaveninc
March 6, 2023
Question

Handle the Stop for multiple invoices

  • March 6, 2023
  • 1 reply
  • 0 views

A customer paid the three invoices using the QB deposit option, which marked the invoice status from past due to pay.

 

I see the chargeback, but the invoices are still in paid status, which is incorrect and confusing.

 

Please help me how to handle the situation so that I can change the invoice status from paid to draft and handle the chargeback so that we can report the income correctly.

 

 

1 reply

Nicole_N
Nicole_N
March 8, 2023

Hi, @cloudmaveninc. Let me help you handle this.

 

What we can do is void the transaction that has been paid. I'll guide you on how.

 

1. Go to the Sales menu, then Select Invoices.

2. Choose the invoice you want to void and click the Status.


 

3. From there, tick View payment.

 

4. From the bottom, click More, then Void.

 

 

5. Click Ok to confirm.

 

To learn how to handle chargebacks in QBO, see this link: Handle chargebacks and retrieval requests for QuickBooks Payments.

 

Feel free to leave a reply if you have additional questions about handling invoices. The Community is here to help. Take care always.

Terms & ConditionsAccessibility statement