Skip to main content
S
studio59101
December 4, 2024
Question

Has anybody had an issue with error code 81904 when processing payments for the QB subscription? I have tried to remedy directly with QB and there is no resolution.

  • December 4, 2024
  • 1 reply
  • 0 views
I have added multiple payment methods as well and there are sufficient funds. This is a HUGE issue that has resulted in our subscription not being paid therefore the account deactivated... and also resulting in 941 payments not being made. UNREAL! anybody else having this issue?

    1 reply

    K
    Kurt_M
    December 4, 2024

    I want to ensure that your experience with the QuickBooks Online (QBO) subscription is positive, @studio59101. I'll guide you toward the best resources to enhance your experience.

     

    To resolve error code 81904 when paying a company subscription, I recommend contacting our Customer Care Team. They will be able to securely access your account, investigate the issue, and determine the cause of the error. Subsequently, they will provide the information needed to proceed with the payment process, allowing you to continue using QBO and complete form 941. I'll outline the steps to connect you with them:

     

    1. Access your QuickBooks Online company.
    2. Select (?) Help.
    3. Click the Assistant tab to get help from the QB Assistant or Select the Search tab to enter your question and find Help articles.

     

    For more details, please see this page: Get help with QuickBooks products and services.

     

    Also, I'm providing this article to help you pay and file form 941: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.

     

    I assure you that I'll always be here and ready to support you again if another question arises when handling a company monthly subscription with QuickBooks. Comment below, and I'll respond promptly.

    S
    studio59101Author
    December 4, 2024

    Kurt... I have contacted QB Customer Care Team... on 2 different occasions.  I was told that this is a known error and QB has no idea why it's happening but there is a ticket in.  They say it's my bank.... it's not. The last person (who barely spoke English) worked her tail off and after about an hour + on the phone, we finally gave up.... with no solution. I was able to add, yet again, another payment method today and 'resubscribe' just so I can work with QB (I am locked out) but have now paid for my subscription more than once just in order to work within it.  

    J
    Jayson_E
    December 4, 2024

    I appreciate your patience in resolving the issue error code 81904 when processing payments for your QuickBooks Online (QBO) subscription, studio. Let me route you to our dedicated support team.

     

    I recognize that you've previously contacted QuickBooks support, but I recommend reaching out to them again. Our technical support team has the tools and secure access needed for thorough troubleshooting.

     

    Although our community can provide general advice, support representatives have access to account-specific details. They can investigate the root cause of error code 81904 and any other access issues you may have." Simplifying the structure makes it clearer and easier to read.

     

    You can contact them by visiting this link: Contact support in QuickBooks Online.

     

    Additionally, here's an article that explains the payroll taxes and forms QuickBooks Payroll automatically manages for you: Understand the taxes and forms that QuickBooks Payroll submits for you.

     

    You can also check out this article to access your previously filed tax forms and paid tax payments in QB Payroll.

     

    Feel free to return to this conversation if you have further questions or updates about your QBO subscription payments. We’re here to support you whenever you need it!

    Terms & ConditionsAccessibility statement