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jmskillett89
December 6, 2021
Question

Has anyone else had issues with t QB saying that their subscription is out of date but when you look at it, it is current and money has been taken out of your account?

  • December 6, 2021
  • 1 reply
  • 0 views
I have "fixed" the issues a couple times from deleting the app from the husbands iPhone (the subscription is through his apple account) and reinstalling it. But that is no longer working. I am about to be done and go to another software

1 reply

Jessica_young
Jessica_young
December 6, 2021

This is strange behavior for sure, @jmskillett89.

 

This may be because the purchase was made through a third-party retailer. Let's make sure you get the help you need by reaching out to our support team Our team can search for your payment via email or charge credentials to determine why the subscription isn't being applied to your QuickBooks Online company.  Here's what you need to do:

 

Contact the QuickBooks support team

  1. Follow the Official Contact link.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages > Login > Get Phone Number at the bottom.

Please keep me posted on your results with this, I want to ensure your success. Thanks for reaching out, I look forward to hearing from you.

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