Has anyone experienced an issue where your accountant's update can be seen on their access but not your own access?

Thanks for stopping by here in the Community with your concern, delta. I'd be happy to assist you in fixing the issue of accessing the information done by your accountant.

In this case, the high amount of stored cookies and cache blocked accessing the information with your access. We can rule this out by performing the basic browser troubleshooting steps to isolate your browser to work better and faster. Either way, we can use a private or incognito window.

You can use these shortcut keys below to open an incognito window:

Google Chrome: Press CTRL + Shift + N.

Safari: Press Command + Shift + N.

Mozilla Firefox: Press CTRL + Shift + P.

Then, log in to your QuickBooks account and try accessing the update using your access. Once, able to do it, go back to the regular browser, and clear the cache. To remove the webpage data that's causing the issue. Though, you can also use another supported browser.

Please check out the following article to give you more insights on how to manage accountants and other users in QuickBooks Online:

• Managing accountant users in QuickBooks Online
• Invite an accountant to review your books in QuickBooks Online
• User roles and access rights in QuickBooks Online

Keep me updated if you have access to the information made by your accountant or if you need further assistance with managing your QuickBooks account. Take care!