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ddanielslewton20
February 8, 2022
Question

Has anyone had duplicate entries from exporting time sheets one too many times?

  • February 8, 2022
  • 1 reply
  • 0 views
when exporting timesheets, the message stated the export had failed apparently it did not because quickbooks had duplicate for the same transactions. can anyone help me?

1 reply

T
TirzahC
February 8, 2022

I'm more than happy to take a look at this with you, ddanielslewton20.

 

If the duplicates aren't listed as both employee and contractor in QuickBooks, there might be a mismatch with their information that caused them to come over as duplicates. In that case, it would be best to contact support so they can take a look and see where the disconnect is and make sure employees only come over once.

 

You can see Unlock QuickBooks Time timesheets exported to QuickBooks for additional details about this process.

 

For additional reference, you can use the following articles to help you add time, as well as how to delete a timesheet using the approvals report:   

Please let us know how it goes. I want to ensure that you get back to running your business. Take care! 

D
ddanielslewton20Author
February 11, 2022

No it didn’t work for me; I couldn’t access and utilize your suggestion. 

RenjolynC
RenjolynC
February 11, 2022

I appreciate your time in getting back here, ddanielslewton20.

 

To review your account and investigate more of what's causing the duplicate entries, I recommend reaching out to our Customer Care Team. They have the necessary tools to help resolve the issue.

 

You can reach out to them by following the steps below. Please take note that our support for QuickBooks Online Plus, Essentials, Simple Start is available from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For the Advanced version, we're available any time, any day.

 

Here are the steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Search window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Chat with us or Have us call you.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and enter what do you need help with.
  3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you.

You can also get our direct phone number in this article: QuickBooks Online Support.

 

To learn more about exporting the timesheet data, please check out this article: Export QuickBooks Time timesheet data to QuickBooks Online.

 

Should you have any additional questions or other concerns, please feel free to leave a reply below and we'll get back to you as soon as possible. Keep safe.

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