Has anyone had their QB online pro advisor account inactivated because they have not purchased a prescription to qb enterprise solutions accountant for 2025 and beyond?

My account manager indicates to me that my access to my QBonline Pro Advisor account was turned off because I do not have a subscription to QB desktop for the period beginning November 1, 2024. I understood that support would be discontinued after October 31. I also understood that the QBonline Pro Advisor account is free, but clients must pay for their subscriptions in order for this to be used to support them.

Similarly, my Pro-Connect Tax was inactivated, as all had the same user name and contact information.

Support at Pro-Connect and QBonline have spent some time on this, but cannot resolve it. I submitted a request for reactivation on Tuesday. I was informed that it was not escalated and still not acted on. Another request is submitted today, Thursday Oct 31, with the expectation that it will take two to three business days to resolve.