Has anyone here had problems with QB Payroll service not e filing quarterly reports? Or how to best access archived reports?

I have also had this issue. When I go to archived reports I see last quarters 941 and NYS-45 available for download.  However, it looks like only the 941 has been filed by QBO.  For some reason, it seems QBO only populates the state Quarterly form but does not e-file it as well.  I know this because we received a letter from  NYS indicating they had never received the return.  Now I know I can simply attach a copy to the letter and send them a response but going forward I don't want this to be an issue.  Why does QBO only automatically file federal PR tax returns but not State?  Is this something that is affected by type of subscription?  We have QB Essentials and PR Core.  I looked at the 2 higher PR packages and there does not appear to be a difference concerning filing of forms electronically

I appreciate you for letting us know the status of your 2019 4th quarterly tax form, Jakeshorty2.

Since the tax return shows as filed in QBO, we’ll have to trace why the Department of Labor didn’t receive it. I have to collect sensitive information to pull up your account. However, I’m unable to perform this process in the Community for safety purposes. I recommend reaching out to our Payroll Team for further assistance.

We have streamlined the process of getting the contact information for support. Let’s log in to your QBO account and go to the Help menu for the complete details. You can now sign up for our call back process or get real-time assistance by chatting with our online specialists via the Start messaging option.

1. Click on the Help icon at the top to open the QB Assistant window.
2. From the options, choose Talk to a human and enter the issue/topic.
3. Next, hit I still need a human button to display the QB Assistant pop-up.
4. Click the Contact us link to open the Choose a way to connect with us window
5. Select Start messaging or Get a call.

Here’s a link that will guide you on how to check the e-filing status for filed tax forms and payments. It includes answers to frequently asked questions: Check e-filing or e-payment status.

Visit the Community again if you need help when working in QBO. I’m here to lend a helping hand. Have a good one.

Welcome to QuickBooks, RIDDER6685.

Are you getting error when when trying to efile quarterly reports?

There are certain requirements when efiling quarterly taxes.

• An active QuickBooks Desktop Payroll Enhanced subscription.
• A supported version of QuickBooks Desktop.
• An internet connection.
• The most recent payroll update.
• To change the filing method of the Federal forms to E-file.
• You are enrolled to the IRS e-File Program.
• The 10-digit PIN you obtained after enrolling to the IRS e-File Program.

However, here's how e-file Federal Forms 940, 941, and 944 in QuickBooks Desktop.

1. Find Employees, then Payroll Tax Forms & W-2s, then Process Payroll Forms.
2. In the Payroll Center, select File Forms tab.
3. Select the form you need to file from the list.
4. Select File Form.
5. Select the form filing period and click OK.
6. Review the forms and select Check For Errors. If needed, correct any errors.
7. Select Submit Form button.
8. Select E-File button and follow the on screen instructions to submit the form.

On the other hand, if you're not yet enrolled to IRS efile program you'll have to do so to set up your federal forms. 

You'll want to run any payroll reports in the program. These will help you manage your payroll and employee expenses. You can also customize them to focus on the details that matter the most. 

Fill me if there's anything that you like us to help with. We're always right here to further assist you.

Hello,

I have the same issue with Quickbooks not filing 28 reports to EDD since 2015.  I just became aware of this issue, as the EDD has taken out a lien/levy from my business checking.  Did anyone on this thread receive a resolution from quickbooks?  I spoke with qb, they could not find my missing forms, nor could they explain why so many were not filed, QB confirmed that my account is on electronic filing since before 2015. I'm looking at a very hefty penalty and interest balance from EDD. over 20k  I am very concerned that the same issue is happening with my federal forms.  Also I just notice on the EDD website that since 2019, 4 different quarters were underpaid, due to calculations on the form, I owe penalties and interest for those as well..... I would really like to connect with any qb user that has had this issue.  Thanks everyone, fyi, i did not receive communication from edd prior, because they had an old company address.  Thank you in advance for your help.

I hear your sentiments, pacc. I appreciate the time you've taken to ensure corrections to your unemployment tax payment calculation are being prioritized. I understand how you want this to be taken care of at the soonest possible time, so you can seamlessly get back on track. 

Our primary aim is to help resolve your issue. With that, since you've previously contacted our support team, I'm sure all the information you provided was taken into account. I suggest contacting them again for updates. They can help you create necessary adjustments to correct Florida Unemployment tax payment calculations in your payroll records.

1. Go to the Help icon in the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.

In addition to that, I encourage you to send your tax notice if you currently use our payroll service. Once we get your tax notice, you’ll get a confirmation email with a case number and additional details. When complete, a tax specialist will email you with the required resolution, any steps we have taken on your behalf, and additional action required from you if applicable.

You may also utilize this guide to help you check the status of your notices inside QuickBooks: Send in your payroll tax notice.

I'm including this handy resource to guide you in running financial reports of your employee's info, wages, taxes, deductions, and many more: Run payroll reports.

I'll be on this thread anytime you need additional assistance when managing the state unemployment tax payroll. Just let me know in the comments below, and I'll make sure to get back to you. Keep safe and have a good one!

Same here.  Submitted to Intuit on January 2.  Still shows just "submitted to Intuit for processing". Not sent to agency or accepted.  It NEVER takes a week.  This is for the Federal 940 and 941.  State went through as normal. Not sure what to do???

I am having the same issue.  Tech support is a joke.  But for what we pay they will be issuing some kind of billing credit. 

Thanks for getting involved with this thread, c_banchero. I appreciate your detailed information.

Since you've been advised by Intuit that your quarterly report was filed successfully, but the Oregon Employment Department is saying it hasn't been filed with them, I'd recommend getting back in touch with our Customer Care team to discuss this further. They'll be able to pull up your account in a secure environment and conduct further research with you.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about working with QuickBooks Payroll which may come in handy moving forward: Pay & file payroll taxes/forms electronically

If there's any additional questions, I'm just a post away. Have a lovely Wednesday!

Ensuring that the e-filed federal tax forms are sent successfully to the IRS is significant to stay compliant, csp54321. That's why I'm here to guide you in monitoring these filings in your account.

Once you e-filed in QuickBooks, the Submitted status of your annual 940 and quarterly 941 forms were already sent to the agency. However, the IRS hasn't processed it yet. State agencies can take anywhere from a few days to a few weeks.

Additionally, if you haven't received an email confirmation after sending tax filings through QuickBooks Online Payroll, you can check the status in your company file. Here's how:

1. Go to Taxes and then Payroll Tax.
2. Select Filings.
3. Once done, click Filter to choose the form or report you want to see. You can also scroll down to the filings under Done. The status next to the tax name will be displayed. Otherwise, select Archived forms and filings.

Take note of these tax filing statuses:

• Not Transmitted: You did your part, but we haven't sent it to the IRS, state, or local tax agency yet.
• Transmitted: We sent the form to the agency, but the agency hasn't processed it yet. The IRS generally processes forms within a few weeks.
• In Agency or Sent to [Agency]: Indicates that the IRS, state, or local has received your forms, but hasn't processed or confirmed its acceptance.
• Accepted: The agency has received and accepted the form.
• Rejected: The receiving agency has received and rejected the form. Review the rejection letter emailed to you for the specific reason.

Furthermore, reach out to our Support Team if you haven't received updates from your filings. They have the tools to reevaluate the status of your account.

In addition to this, Explore QuickBooks Payroll if you're interested in taking payroll processing to the next level. 

Moreover, to help you wrap up this year's payroll and prepare for the next. You can read this article: Year-end Checklist for QuickBooks Online Payroll.

I'm here to support you further if you require additional assistance when handling federal tax filings and payments. Feel free to let me know in the comments below. Keep safe.