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XTREMEIT
April 19, 2025
Question

Having a problem scrolling down the page with Quickbooks app on the IPhone.

  • April 19, 2025
  • 1 reply
  • 0 views

When using Quickbooks app on an IPhone the scrolling feature does not work and it locks up.

1 reply

JoesemM
April 19, 2025

I’ll outline some steps to troubleshoot your application to overcome issues that prevent you from using the scrolling features, XTREMEIT. That way can continue with your task in QuickBooks.

 

Whenever you encounter issues while navigating using the QuickBooks Online (QBO) mobile app the initial step to fix it is by clearing the program cache. Doing this will eliminate the damaged files and will refresh the background process of the system. Follow along below to get this done right away. 

 

In the app itself:

 

    • iOS: From the Menu ☰, select Help & Feedback, select Refresh Data, and then select Refresh.

 

In your device Settings:

 

    • iOS: From your device's Settings, select Setting General iPhone Storage and choose an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

 

If the issue persists, update your application to the latest version through the Apple App Store to enhance its security and stability. You can also start fresh by uninstalling and reinstalling the app to erase related data.

 

On the other hand, you'll want to access your company through your mobile device browser and continue your QuickBooks task from there.

 

I'll also provide these links that will assist you in managing your transactions with the QuickBooks mobile app:

 

 

If you need more help with your QuickBooks mobile app or have related inquiries, feel free to post your questions. I’m here to help you. Stay safe.

XTREMEIT
XTREMEITAuthor
April 19, 2025

I ended up removing the app and all related data. Then reinstalled the app and launched it. What I did find was before when scrolling and taking the time to read the area the scroll bar did not disappear then making it lock up. After reinstallation then scrolling the scroll bar disappears when reading the content then reappears when scrolling and the scrolling works.