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accounting-mjmul
September 25, 2021
Question

HELP!!

  • September 25, 2021
  • 1 reply
  • 0 views
I originally purchased a subscription through apple and I've always had issues with billing my entire time using QB i was paying for months and i didn't have access to functions i was paying for so i canceled because nor apple or intuit could solve the problem. NOW i can't access my account/data i want to re-subscribe using QB billing but nothing is working and when i log in to my company it says "Your free trial has expired.
To keep using QuickBooks, you'll need to subscribe - and you can do it right from your iOS device.
Just launch the app, open the main menu, and tap the Subscribe button at the top.
There, you’ll see all the subscription options. It's that easy" does anyone know how to solve this?

1 reply

BettyJaneB
BettyJaneB
September 25, 2021

Hello there, @accounting-mjmul.

 

It's my priority to ensure that you'll be able to subscribe to QuickBooks Online successfully, and get back to business.

 

To help you re-subscribe to your QuickBooks Online account, I'd recommend reaching out to our Customer Care Team. They have the tools to check on your account and guide you in reactivating your subscription.

 

To contact them:

  1. Click on Help at the top menu bar.
  2. Select on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

contact us1.PNGContact us2.PNG

 

If you're unable to perform these steps on your account, you may utilize our test drive account. This way, you can reach our support. 

 

I'm also adding here some links about what will happen to your data after you cancel your account and on how to re-subscribe:

You can always get back to me if you need more help with managing your account. I'll make sure you're taken care of.

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