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info1274
September 10, 2020
Question

Help - anyone else having a hard time connecting QB with firstbanks.com ?

  • September 10, 2020
  • 2 replies
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2 replies

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Charies_M
September 10, 2020

You've reached the right place for help, info1274.

 

Is this your first time to connect your First Bank with QuickBooks Online (QBO).  If so, may I know if you have encountered an error? This will help me find the right solution.

 

Common reason why this happens is when an incorrect bank name is used when trying to connect your account with QBO. Make sure to verify the name of the bank from the list as there are some banks that have multiple names.

 

Here's how:

  1. Select Banking from the left menu.
  2. Click Add Account.
  3. Search your bank or use the correct URL when you log in to your bank's website.
  4. Enter your bank's username and password.
  5. Select the type of account.
  6. Choose how far back you want to download bank transactions.
  7. Click Connect.

You can also read through this article for the detailed steps: Connect and add bank and credit card accounts to QuickBooks Online.

 

If you've already connected your bank with QBO before, you'll just need to update your bank account to refresh the connection.

 

I'd be happy to show you how:

  1. Go to the Banking tab.
  2. Select the bank account and click Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
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The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

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info1274Author
September 10, 2020

I’ve done all of this - has my account connected in the past. I recently changed my password. 

 
They want a verification code and that part of QBs system no longer works. 
S
StaceyRicc
September 15, 2023

YES! I was connected perfectly. Received error message on 9/6 that my FirstBank Virgin Islands was connecting. I have been trying to get reconnected since. Multiple escalations by the QB support team. So far nothing has worked. Different browsers, different devices.. incognito.. I need help as well. 

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Mark_R
September 15, 2023

Welcome to the QuickBooks Community!

 

I appreciate all the efforts you've exerted to reconnect your bank account to QuickBooks Online (QBO). Let's perform some banking troubleshooting steps so you can get back to working order.

 

Before we start, did you receive any error message when reconnecting your bank account? Any additional information could help us provide the best resolution.

 

In the meantime, you'll want to check with your bank's website to check for any announcements or maintenance that causing the error. They may have issues on their end that you're unable to connect your bank to QBO.

 

If there's nothing, you'll want to use the bank's URL when connecting it to QBO. Here's how:

 

  1. Copy your bank's URL.
  2. Sign in to your QBO account.
  3. Click Bookkeeping or Transactions from the left menu.
  4. Select Link Account.
  5. Enter the URL of your bank in the Search field.
  6. Follow the on-screen transaction to complete the connection.

 

Once you have successfully connected your bank account, QuickBooks will download the last 90 days of transactions. Then, you can categorize them and put them into the correct account.

 

Come back to this post if you have other concerns or follow-up questions about connecting your bank account. I'm always here to help.

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StaceyRicc
September 16, 2023

I have contacted my bank. No issues that they know of... I have spent hours on the phone with QB support. When I try to connect to my bank through QB's, I get the error message...

"Somethings Not Working 

We couldn’t get any information from your account.

Don’t worry, you can still enter your info a different way. (106)"

 

but when I click on the URL it takes me to my bank & I can sign in without issue to my banks website. It has been connected without issue for months, and just glitched on 9/6/23 & hasn't connected since. 

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