help with community to fix my issue

QB Community:

I need help and hopefully someone knows the answer as I have put in tickets, made many calls and still I don't get support or answers from QB.  I would love to talk to an engineer for 2 minutes and he or she may be able to fix my issue.  I've been using QB for 25+ years and after the updates things went bad for us.  I will try to explain this so it's not confusing.  The main issue is when I do an invoice for labor and I use the time punches and notes from QB time that gets sync over to QB each week.  So I open a customer in projects, click top right "add to project", click invoice, then "Gear" (manage), click "suggestions", click "suggested transactions" then "filter" click "drop down" under transaction type, click "time Charges".  From there I have all my employee's that worked on this certain project and there may be 4-5 employee's that clocked in during the previous weeks, all you do is hit add on the day they clocked in and it sends it over to the invoice on a line item I created "mechanical Labor" Note:  My guys do notes each day on end of morning work and end of afternoon work.  I have them put their name/date at the start of the note:  Example:  Mike 5/12:  Worked on sanding fenders.  So I have 4-5 guys like I said in a given week of labor.  I move them to the invoice based off the employee:  This is where the problem is, I would list say 8 punches for Mike in a row, then I would skip a line and add 5 punches for say Pete, at the end of the invoice I would put a manual note:  "in accordance with a Michigan law this invoice has been done in accordance with blah blah blah that is the last item on the invoice.  All looks perfect on the screen and as of about 3 months ago it all changed.  (WHEN I PRINT THE INOVICE) the names are all scrambled and they are not in the order that I moved them to the invoice and nothing really is the same as what the screen looked like before I printed it.  Even the last manual entry I did starts out at the first line of the printed invoice or  stuck in the middle some where.  I have noticed that the employee's punches print out on the invoice by the date they clocked in, not how I put them on the invoice.  I attached two invoices, one is how the screen looks and one is what it looked like when it printed.  I have tickets in, I finally received a reply after a month or so.  The said my time is listed for hours in this format:    5:23 hours not a single decipal like 5.23 hours for the quantity row on the invoice.  I've tried it both ways and that doesn't make a difference nor why would it.  Please help if you can.  We have been actually looking at different software just because of this issue and we pay almost 700.00 a mont between two accounts.  Thank you so much for your help in advance.  Jeff