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M
michalmatalon
July 31, 2020
Question

How can I get help from QB?

  • July 31, 2020
  • 1 reply
  • 0 views
How can I contact QB support? Phone calls aren't available anymore and the chat option doesn't work. I've been trying for 2 days to connect to chat but it doesn't connect

1 reply

J
Just_me
July 31, 2020

It seems that a LOT of people can't get those callbacks, today. (assuming you know and have taken the steps to take to request one)  I wonder what's up at QB that they would make it difficult to get a callback.  

The chat feature has NEVER worked for me.  I have yet to have anyone respnd to a chat session. 

 

Sorry I have no answers for you.  Just wanted you to know it's not just you.  

 

Good luck. 

Jen_D
Jen_D
July 31, 2020

I appreciate you taking the time bringing this experience to our attention, @michalmatalon and @Just_me,

 

Having to wait on the line and getting no support is not the experience we want for you. It is our main priority to ensure all customer concerns are resolved here.

 

This forum is another channel where you can find help with QuickBooks. It will be my pleasure to assist you with general concerns related to the program. Just add the details in the comment section below, so I can provide the accurate resolution to your problem.

 

Also, due to the ongoing COVID-19 pandemic, we have made changes to our operation hours and our contact options. If you need help with issues that requires account verification like billing, escalated issues, ongoing case tickets, and subscription related questions, you can request for a callback from one of our representatives or use our live messaging option.

 

To reach us on time, our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

  1. Go to the Help menu then select Contact us.
  2. Enter the keyword Account Management and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
  5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:

  6. When you're connected, provide all the information about your concern or request a viewing session with out representative.

If you opt to use the Start messaging option and gets an unresponsive behavior, try using a private browser. Unexpected issues like this mostly are affected by the large data in the cache. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

Clearing the cache can also help resolve browser issues in QBO.

 

I'll be on a lookout for your reply so I can assist you further. Have a good one!

 

 

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