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Sggrooming
Sep 30, 2024 4:55 PM UTC
Question

How can I get the Android app to stop getting stuck on the initial loading company data page when I first open the app?

It's been an issue on all mine and my employees' Android phones. It will load for literal hours then randomly work then revert back to unusable. We have all tried clearing data and reinstalling.

1 reply

SashaMC
Sep 30, 2024 5:41 PM UTC

Welcome to the QuickBooks Community Sggrooming!

 

I appreciate you clearing data and reinstalling the app as the first steps! Let's try these troubleshooting steps below to resolve the issue:

 

  1. Reset the app's data (QuickBooks Settings > Refresh Data)
  2. Check for app updates.
  3. Log out and back in.
  4. Reboot the phone/tablet.
  5. Test a different Wi-Fi or mobile network.
  6. Check for Android updates.

 

Let me know if you still have an issue! I will be around to assist further! See you soon. 

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