How can I remove the issues caused by Shopify integration? Specifically products & services that I cannot make inactive.

We recognize the urgency of this matter and want to help you get through this as soon as possible, David.

We checked our records and there's an ongoing investigation (INV-110276) where customers are unable to make products and services inactive. Our engineers are aware of it and are now working on a fix. In this case, we suggest contacting our Customer Support Team to add you to the list of affected users and receive updates once it's fixed. Here's how:

1. At the top right, click the Help icon and choose the Assistant section.
2. Type your concern in the Type Something field.
3. Click Talk to a human.
4. Hit I still need a human.
5. Press the Get help from a human.
6. You'll be routed into the How can we help? page. Then, choose a way to connect with us: Start a chat or Get a callback.

Once the issue is resolved, we can make the items inactive again by following the steps in this article: Add product and service items to QuickBooks Online. Then, go to the Delete a product or service item section. 

Moreover, we'll be sharing this article to help you modify the item type in the program: Change product and service item types in QuickBooks Online.

We are a post away if you need help managing your product and service items or have any QuickBooks-related concerns. Please leave a comment below and I'll get back to you.