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userpierreshomerepai
November 22, 2021
Question

How can I renew my account after trial ends

  • November 22, 2021
  • 1 reply
  • 0 views
Nothing posted helps. I gets subscription error message saying check back later

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
November 22, 2021

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Adrian_A
Adrian_A
November 22, 2021

Hi userpierreshomerepai,

 

I agree with Fiat Lux - ASIA, you can run some steps to isolate why your getting an error message when trying to renew your subscription.

 

To start with, open QuickBooks on an incognito window. This is the safest place to tell if an issue you're experiencing is cause by browser-related concerns. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, you can go back to a regular browser and clear the cache. A piled cache can also be the reason for some unexpected happenings on the pages.

 

You can also use a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

I've also added these references as your guide in managing your account:

 

 

I'm just a post-away if there's anything that I can help with. Keep safe!

A
ashleydunnigan
December 5, 2021

I to am trying to renew an expired trial and was told I have to open a new company and transfer the data.  I have already opened the new company, but cannot figure out how to transfer the data from my expired trial QB to my new QB online company.  I can log in just fine, but need help migrating the data.  Where can I get information on that?  I was told by the help team over the phone I could not renew or resubscribe to an expired trial.

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