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howie12222
June 7, 2020
Question

How can I update my card info? It keeps saying my credit card expired but no option is found to update it.

  • June 7, 2020
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

LieraMarie_A
LieraMarie_A
June 7, 2020

Thanks for reaching out here in the Community, @howie12222.

 

I'd be glad to show you where to update your card information in QuickBooks Online (QBO). It's just a few steps to change your billing info.

 

Here's how:

  1. Click the Gear icon.
  2. Select Account and settings.
  3. Choose the Billing & Subscription tab.
  4. Select Edit ✎ beside your payment method.
  5. Enter your new card information.
  6. Select Save.
  7. Click Done.

 

However, we also have an ongoing investigation about customers who are unable to view the Billing page in QBO. Rest assured that our engineers are currently investigating and working on an immediate fix. 

 

If you encounter this issue, I encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you will get notified of any updates on the progress of the investigation via email.

 

Here's how:

  1. Go to Help.
  2. Click Contact Us.
  3. Enter your questions or concerns and click on Let's talk.
  4. Choose either Start a chat or Get a callback.

 

Read through this article to learn more about updating billing information: Update the payment information for your subscription.

 

Please let me know if you need further assistance. I'm always around to help.

howie12222Author
June 10, 2020

Yes that is the same issue I am having, I cannot see the billing and subscription tab. How long will this take to resolve?

AileneA
June 11, 2020

Hi there, @howie12222.

 

As of this moment, we don't have a specific time-frame to when it will be resolved. Rest assured, our software engineers are working hard to resolve this issue permanently.  

 

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track. 

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. You can follow the steps below to connect with us:    

 

 Here's how to contact our support team: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Message an agent or Get a callback.  

 

 

 

 

 

 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.   

 

Here's a couple resources related to Billing and Subscription that you may find useful: 

 

 

Please know that the Community is always here to help you sort this out, so please don't hesitate to visit us again. Have a great day!

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