How come processing fees and monthly subscriptions are not being waived like other merchants have been doing for the past month?

Thanks for reaching out to the Community forum, baileyscatering1.

I'd love to get this sorted out for you, however, we can't pulling up customer's account in the Community or verify personal information for security reasons. You'll want to contact our Customer Support team so they can provide on what's best to offer for a specific business.

Here's how to reach them:

1. Click the Help icon on the top right.
2. Click Contact Us button at the bottom.
3. Enter a short description about your concern.
4. Click on Let's talk.
5. Choose the method on how you'd be connected to support.

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

Should you need further assistance, let me know. I'm here for you. Cheering you to continued success.