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Thank you for reaching pout to the Community. As much as I love to help you, annakaye28, but this is a public forum, and we don't have access to pull up your account for security purposes.     

I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what this charge for.  

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.    

Here's how to contact our support team:  

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us. Message an agent or Get a callback.   

 Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.   

Please let me know if you have any other issues or concerns. I want to ensure everything is taken care of for you. Have a great day!