Question

How do I back out a payment?

I forgot I was only accepting a partial payment and left the entire amount and credited the wrong amount. How can I void the payment and correct it?

Let me help you in removing the payment you recorded on your invoice so you can correct it.

Here's how:

In the left menu, click the Sales.
Go to the Invoices tab.
Locate the invoice you accidentally marked as paid and click to open it.
In the top right corner, you'll see the Payment Status as PAID. Click the small blue link that says, "1 payment made".
Click the blue date link to open the Payment.
At the bottom of the page, click the More button.
Select Delete.
Click Yes to confirm.

Once done, the invoice status will once again ask you to "Receive Payment". From there, record the invoice payment again with the correct amount.

To know more about the invoices and payments in QuickBooks Online (QBO), you can check these articles:

I'm always here to help if you have any other questions. Feel free to add a comment below. Have a good day!

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