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April 9, 2021
Question

How do I cancel the " somethings not quite right " box

  • April 9, 2021
  • 1 reply
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1 reply

Angelyn_T
April 9, 2021

Hi, @ellteeabs.

 

I can help you with getting rid of the Something's not quite right message on your account.

 

If I may ask, may I know what specific area of QuickBooks you're working on when you received this pop-up or notification? This way, I can gather enough resources and check for any open investigations.

 

For the time being, I recommend signing in to your QuickBooks Online account using a private window. In most cases, unexpected behavior with QuickBooks happens due to the stocked cache on the regular browser you're using. To save you time, you can use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

If it works fine, I recommend going back to your original browser and clear its cache to start fresh. Moreover, you can use another supported and up-to-date browser to narrow down the result.

 

For more hints and resources while working with QuickBooks in the future, you can also open the topics from our help articles.

 

If you have any other follow questions about this error message, please let me know by adding a comment below. I'm always here to help. Keep safe!