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arkvalleyinfo
Dec 11, 2018 4:39 AM UTC
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How do I change my company address and phone number?

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Answer
Dec 11, 2018 4:39 AM UTC

Start at Company | Company Information.  Then click the Edit button in the upper right of the window.

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27 replies

Anonymous
Answer
Dec 11, 2018 4:39 AM UTC

Start at Company | Company Information.  Then click the Edit button in the upper right of the window.

arkvalleyinfoAuthor
Dec 11, 2018 4:39 AM UTC
its not working, they asked me about state and in Tanzania we do not have state
RaymondJayO
Mar 21, 2019 2:16 AM UTC

Thanks for joining this thread, @kimcarsten. 

 

I'll help ensure you're able to change your company details. 

 

It's possible QuickBooks isn't updated. This maybe the reason you're unable to see the Company Information.

 

Can I verify what QuickBooks version and year are you using? You can update the program to the latest release. By doing so, it will help download the latest features within the software. 

 

Once updated, let's perform the steps below: 

 

  1. Go to Company menu at the top. 
  2. Select My Company. 
  3. Click the Edit (pencil) icon at the upper right of the My Company page. 
  4. In the Company Information window, make any necessary changes. 
  5. Click OK. 

 

The steps above will help you update your company information, @kimcarsten. 

 

I'll be here if you have follow-up concerns about this or should you need anything else. Have a wonderful day ahead!

    rkStudio6
    Jan 11, 2020 2:47 PM UTC

    I need help here too. My version of Quickbooks doesn't show "My Company" in the company drop-down. I'm at a loss to find how to access my company information. Any help you can give is appreciated! I have Quickbooks for Mac Desktop 2014.

    MaryLurleenM
    MaryLurleenM
    Jan 11, 2020 4:07 PM UTC

    Hello there, rkStudio6,

     

    The option to update your company information on Quickbooks for Mac Desktop 2014 available in the Preferences panel. It's under the company icon.

     

    Let me know if you have any other questions about QuickBooks Desktop for Mac. 

    F191_2
    Jul 23, 2019 8:36 PM UTC

    thanks, i have done that, but my cover letter (basic Invoice does not show the new number.

    thanks again 

    JanyRoseB
    Jul 23, 2019 9:31 PM UTC

    Hello, F1.

     

    Good to see you here in the Community. I can help ensure you're able to add your phone number on the basic invoice in QuickBooks Desktop (QBDT). 

     

    You can create an email template to add your new phone number or other information that you want to include on the basic invoice cover.

     

    Let me walk you through the steps:

    1. At the top menu bar, select Edit.
    2. Go to Preferences...
    3. Choose Send Forms.
    4. Click Company Preferences.
    5. Select Add template. 
    6. On the Add Email Template, fill in the necessary information.
    7. Make sure to mark the template as Default. 
    8. Click Save, then OK.

    For additional reference, you can always check this article to learn more on how to use and customize form templates. 

     

    This should get you on the right track. Feel free to leave a comment below if you have any other concerns about adding email template. Have a great day ahead. 

      Buttercup376
      Apr 2, 2020 5:55 PM UTC

      Hello - 

       

      We updated our phone number the correct way, but the old number is still showing up in our Email Templates. Any insight on why this isn't updating automatically? 

        KlentB
        KlentB
        Apr 2, 2020 7:30 PM UTC

        Hi there, Buttercup376.

         

        It could be that the template has been damaged or corrupted that's why the changes that you've made wasn't applied. Generally, when we encounter situations like this, we can repair the template to resolves most data integrity issues. Corruption can occur if QuickBooks shuts down or the connection to the QB Database Server is lost with a transaction open but no portion of it saved.

         

        Before doing this process, we'll have to create a dummy template to test for a Corrupted Template or know if there's any data damage. You can follow the steps that I've listed below.

         

        First, begin by creating a custom template within a QuickBooks sample company:

        1. Open a QuickBooks sample company
        2. Create a custom template similar to the template that's not working
        3. Test the template in the sample/test company to assure it works
        4. Export the new template to your desktop

        Second, import that template into your company file:

        1. Open your QuickBooks Company file
        2. Import the custom template from your desktop
        3. Open a form that can use the test template
        4. Test to see if your issue still occurs with the test template

        Then, we can now evaluate the test results:

        • If the issue does not occur with the test template, your actual template may be damaged.
        • If the issue still occurs with the test template, your template list may be damaged.

        Please follow these steps in repairing a corrupted template:

        1. In the menu bar, select Lists, then choose Templates.
        2. Right-click on the damaged template, and then click the Templates down arrow at the bottom left.
        3. On the drop-down menu, click Duplicate.
        4. On Select Template Type, select the appropriate type of template and click OK
        5. Double click on the copy of the template – this opens the Basic Customization window.
        6. Click Advanced Customization at the bottom of the Basic Customization window.
        7. At the bottom, center of the Advanced Customization window, click the button Default. Please note that this will delete all of the modifications in the template and reset it to the original default format.
        8. Click OK on the Additional Customization window.
        9. Click OK on the Basic Customization window.
        10. Test the defaulted copy of the template. If these steps resolved the issue, recreate the template using the copy. But if the issue still persists, we may need to repair the Template List.

        Here's how to repair the Template List:

        1. Resort the Template List.
        2. If the issue still is not resolved, Back-up your Company file.
        3. Use the procedure above to Repair a Corrupted Template for all of your custom templates returning each to their default state.
        4. Run the Rebuild Data utility after you return all templates to default.

        I also recommend checking out this article to learn more about fixing common template issues in QuickBooks Desktop.

         

        You can always knock on our door if you need assistance in handling your templates. Stay safe and have a great rest of the day.

        srager
        Jun 3, 2020 7:43 PM UTC

        The "email" is not a template in the List Templates. It's some internally generated stock template.

        afrati55
        Jan 20, 2021 9:19 PM UTC

        How do I change my company legal address?

        Charies_M
        Jan 20, 2021 10:50 PM UTC

        I'd love to help you with your concern, afrati55.

         

        You can change your company's legal address in QuickBooks Desktop (QBDT) with just a few easy steps.

         

        Here's how:

        1. From the top menu, select Company, then My Company.
        2. Select the Pencil icon, then Legal information.
        3. Enter the new legal company address.
        4. Click OK.

        Refer to this article for additional information about updating company information in QBDT: Update your business name and address for QuickBooks.

         

        If you need other helpful articles in the future, you can always visit our site: Help articles for QuickBooks Desktop.

         

        The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

        DonnaWilliams
        Feb 3, 2021 3:22 PM UTC

        I'm using QB Premier Plus addition 2020. My company has a new legal address. We used to have assisted payroll but have not had that in over a year. When I try to change the legal address it says I have to contact assisted payroll but I don't know how. I have already submitted a form 8822-B. Please help

        Oas1
        Mar 24, 2022 1:06 PM UTC

        when trying to change my business address it forces me to place the linked phone again, and when doing so it tells me "invalid number" I have already placed it in all possible ways and it does not allow me to move forward

        Rubielyn_J
        Rubielyn_J
        Mar 24, 2022 2:00 PM UTC

        I'm here to ensure you can successfully change your business address, @Oas1.

         

        Let's use File Doctor to fix company issues in QuickBooks Desktop. To proceed, we need to download and install QuickBooks Tool Hub. 

         

        Here's how:

        1. Close QuickBooks.
        2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
        3. Open the file you downloaded (QuickBooksToolHub.exe).
        4. Follow the on-screen steps to install and agree to the terms and conditions.
        5. Once done, double-click the icon on your Windows desktop to open the tool hub.

         

        Then run QuickBooks File Doctor:

         

        1. From the tool hub, click Company File Issues.
        2. Select Run QuickBooks File Doctor. It can take up to one minute for the file doctor to open. 


        3. In QuickBooks File Doctor, choose your company file from the drop-down menu. 
        4. Click Check your file (middle option only) and then select Continue.
        5. Enter your QuickBooks admin password and then select Next.

         

        The scan time depends on your file size. In most cases, it can take up to 5 minutes. Once the scan finishes, open QuickBooks and your company file. 

         

        If the issue persists, we can use the Verify and Rebuild tools to self-identifies and self resolved the most commonly known data issues within a company file. To proceed, please see the steps below:

         

        1. Open your QuickBooks Desktop.
        2. Select Window and then choose Close All.
        3. Choose File and then click Utilities. 
        4. Select Verify Data.


        5. To rebuild, select File again.
        6. Click Utilities and then choose Rebuild Data.


        7. You will receive a warning message to backup your company file, press OK.
        8. Choose where you want to save your backup, then click OK.
        9. The Rebuild Data utility starts as soon as the backup is finished.
        10. Select OK when you get the message Rebuild has completed.

         

        In addition to that, I've also attached a link to fix possible data damage on your QuickBooks Desktop company file: Repair your company file using the Rebuild Data tool.

         

        Moreover, you may also check out this article to help modify your QuickBooks business address and number: Change your QuickBooks Desktop business info.

         

        Keep me posted if you have further questions about managing your business information. I'll be around to help you. Stay safe and have a good one!

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