How do I change my payment information so my subscription can be active?

Do you need to signup for a new QBO account? If you get an error when trying to pay, try using Paypal to be sure.

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It's nice to see you here on the Community page, jeretgterry. 

I can help you guide on updating payment information in QuickBooks Online (QBO). 

You can go to Account and Settings to update your payment information. This way, your account will be active.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Go to Settings ⚙, then Account and Settings.
3. Navigate to Billing Subscription.
4. To update your payment information, press Edit then enters the details.

Once done, you can now activate your subscription. 

Please check this article on how to manage your payment details: Update your billing and subscription info in QuickBooks Online. It also contains more information about upgrading or downgrading the subscription.

I'll be right here if you have follow-up questions or concerns with your subscription. We're here for you. Take care and have a good one.