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mike-cambridgemd
April 15, 2024
Question

How do I change my user id? the instructions don't work

  • April 15, 2024
  • 1 reply
  • 0 views
I had a typo in my email when I signed up for the QuickBooks Online account initially.  I tried following the help instructions in order to change my email and user ID, but that didn't work.  I spent an hour and an half on tech support chat, and finally had to recover my account in order to change the email, and that updated the email but did not update the user ID.  Again, the help instructions for changing the user ID do not work.  Any thoughts on how to do that, or should I cancel my subscriptions for a refund and start over?

1 reply

M
Mark_AG
April 16, 2024

Hello there, Mike.

 

I know how crucial it is to change your user ID for your Intuit account. Rest assured, I'm here to guide you to get the best help available.

 

Since you have already tried changing your user ID using the instructions in the article, I recommend contacting our QuickBooks Online support to get this fixed as soon as possible. There's no need to cancel your subscriptions and start over.

 

Here's how:

 

  1. Head to this link: Contact Us.
  2. Select QuickBooks Online product and click Continue.
  3. Select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

After that, you can also consider changing your company name, contact info, or Business Number in QuickBooks Online if necessary.

 

Please feel welcome to post your additional concerns here on the Community page, as we're always here to support you.

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