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February 8, 2022
Question

How do I clear mobile app numbered message notifications? I see no messaging interface inside QBO mobile to clear them from unread pop ups.

  • February 8, 2022
  • 1 reply
  • 0 views
I also wish I could attach a screen capture inside this community request using the mobile app! For example on my iPhone Homescreen the QB icon shows 12 messages or notifications available. But going into the app there is no UI to know what the 12 notifications are or how to read them or clear them or mark them as resolved or delete them. They just keep piling up.

1 reply

February 8, 2022

Great to see you in the Community space, @sbumbalo. I'll take care of your question about clearing unread notifications in the QuickBooks Online (QBO) mobile app version.

 

You can read your notifications by accessing your QBO account using your mobile or PC browser. Here's how:

 

  1. Sign in to your company.
  2. Click the profile icon beside your name.
  3. Select the Notifications.

 

You can now view and clear all of the 12 notifications that are displayed on your iPhone screen.

 

In case the notifications still appear after performing the solution above, I'd recommend clearing the app's data to refresh it. Please refer to the steps below:

 

In the QuickBooks Online app:

 

  1. Go to the Menu ☰.
  2. Select Help & Feedback.
  3. Choose Refresh Data, and then click Refresh.

 

Also, if you want to turn off or block the pop-up notifications, you can follow these steps:

 

  1. Open the QBO app.
  2. Go to the page or site you don’t want to receive notifications from.
  3. Click the More icon, then Info.
  4. Select Site Settings and choose either Pop-ups and redirects or Notification
  5. Switch Pop-ups and redirects off and click Block for notification.

 

In addition, feel free to check out the following articles for some links about fixing errors and some troubleshooting in the QBO mobile version:

 

 

I hope you'll be able to make it. If you still have other questions, please let me know by replying to this thread. Stay safe!